Medical Office Assistant/Receptionist

仕事内容

REHABILITATION OFFICE ADMINISTRATOR

Caleo Health is a partnership of Spine Surgeons associated with the University of Calgary along with Spine Focused Physicians, Physiatrists, Physiotherapists, Chiropractors & other Allied Health Professionals.

We are presently seeking a full time Medical Office Assistant to support our rehabilitation team at our busy practice in NW Calgary.

What We Are Looking For

· Positive energy and passionate about working with others

· Ability to work in a team based environment, and contribute to a positive work environment

· A strong team player and has a passion for life

· Demonstrated exceptional communication with patients and team members

· Problem solving, time management and organization skills

· Ability to remain calm in challenging situations or when last minute unexpected issues arise

· Committed to an excellent patient experience

· A hardworking multi-tasker and exceptional attention to detail

· Strong work ethic, self-motivated and the ability to work independently with minimal supervision

Responsibilities

Client Service

· Greet and assist patients as soon as they come into the clinic

· Handle traffic flow at the counter

· Assist with inquiries, parking extension

· Assist other visiting doctors with parking

Rehab Booking

· Arrive and process triage and rehab patients

· Provide instruction for form completion and check for completeness

· Keep track of AHS treatments and update EMR

· Tracking coverage

· Patient fall off calls

· Rebook patients for future appointments

· Appointment confirmations for the following day

Billing

· Process payments for MVA, WCB, AHS, Private, direct billing portals, etc

· Invoice and follow up on A/R

· Cash to be submitted to Accounting as payment processing is completed

Cleanliness & Organization

· Ensure organized and clean workspace and patient reception area

· Coffee area should be clean and well-stocked

· Keep track of supplies and inventory, email requests when needed

· Assist with laundry

Administrative

· Answer inquiries and redirect calls appropriately

· Check and deal with voicemails regularly throughout the day

· Regularly retrieve, sort faxes and mail and put in correct folders

· Ensure STAT reports are delivered to providers right away

· Manage and redirect those that do not belong to the clinic

· Process outgoing mails

· Receive and ensure accuracy of deliveries

· Transfer laser appointments from one schedule to another

· Scan and link documents to patient files in EMR

· Prepare forms for next day’s triage patients including referral and disc(s) retrieval

· Organize and collate all invoices at the end of the workday

· Submit AHS billings in the HealthFirst portal accurately, correct mistakes when needed

· Restock forms when needed

· AHS and other reports to be submitted in a timely manner on a regular basis

Other Duties

· Provide assistance to rehab & triage providers (faxing documents, etc)

· Provide coverage to other areas of the clinic when necessary

· Manage the Lost & Found box

Qualifications

· Medical Office Assistant certificate required

· 3 - 5 years of experience within a medical office setting

· MUST HAVE experience with rehab, WCB and MVA claims

· EMR Experience, preferably Wolf and Practice Perfect

Your application MUST include a Cover Letter and Resume.

Expected start date: 2021-09-13

Job Types: Full-time, Permanent

Salary: $17.00-$18.00 per hour

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday

Work remotely:

• No