Medical Office Assistant/Receptionist
View: 163
Update day: 12-06-2024
Category: Administrative / Clerical / Assistant
Industry: Hospitals Health Clinics
Job type: Full-time, Permanent
Salary: $17 - $18 an hour
Job content
REHABILITATION OFFICE ADMINISTRATOR
Caleo Health is a partnership of Spine Surgeons associated with the University of Calgary along with Spine Focused Physicians, Physiatrists, Physiotherapists, Chiropractors & other Allied Health Professionals.
We are presently seeking a full time Medical Office Assistant to support our rehabilitation team at our busy practice in NW Calgary.
What We Are Looking For
· Positive energy and passionate about working with others
· Ability to work in a team based environment, and contribute to a positive work environment
· A strong team player and has a passion for life
· Demonstrated exceptional communication with patients and team members
· Problem solving, time management and organization skills
· Ability to remain calm in challenging situations or when last minute unexpected issues arise
· Committed to an excellent patient experience
· A hardworking multi-tasker and exceptional attention to detail
· Strong work ethic, self-motivated and the ability to work independently with minimal supervision
Responsibilities
Client Service
· Greet and assist patients as soon as they come into the clinic
· Handle traffic flow at the counter
· Assist with inquiries, parking extension
· Assist other visiting doctors with parking
Rehab Booking
· Arrive and process triage and rehab patients
· Provide instruction for form completion and check for completeness
· Keep track of AHS treatments and update EMR
· Tracking coverage
· Patient fall off calls
· Rebook patients for future appointments
· Appointment confirmations for the following day
Billing
· Process payments for MVA, WCB, AHS, Private, direct billing portals, etc
· Invoice and follow up on A/R
· Cash to be submitted to Accounting as payment processing is completed
Cleanliness & Organization
· Ensure organized and clean workspace and patient reception area
· Coffee area should be clean and well-stocked
· Keep track of supplies and inventory, email requests when needed
· Assist with laundry
Administrative
· Answer inquiries and redirect calls appropriately
· Check and deal with voicemails regularly throughout the day
· Regularly retrieve, sort faxes and mail and put in correct folders
· Ensure STAT reports are delivered to providers right away
· Manage and redirect those that do not belong to the clinic
· Process outgoing mails
· Receive and ensure accuracy of deliveries
· Transfer laser appointments from one schedule to another
· Scan and link documents to patient files in EMR
· Prepare forms for next day’s triage patients including referral and disc(s) retrieval
· Organize and collate all invoices at the end of the workday
· Submit AHS billings in the HealthFirst portal accurately, correct mistakes when needed
· Restock forms when needed
· AHS and other reports to be submitted in a timely manner on a regular basis
Other Duties
· Provide assistance to rehab & triage providers (faxing documents, etc)
· Provide coverage to other areas of the clinic when necessary
· Manage the Lost & Found box
Qualifications
· Medical Office Assistant certificate required
· 3 - 5 years of experience within a medical office setting
· MUST HAVE experience with rehab, WCB and MVA claims
· EMR Experience, preferably Wolf and Practice Perfect
Your application MUST include a Cover Letter and Resume.
Expected start date: 2021-09-13
Job Types: Full-time, Permanent
Salary: $17.00-$18.00 per hour
Benefits:
- Extended health care
Schedule:
- 8 hour shift
- Monday to Friday
Work remotely:
- No
Deadline: 27-07-2024
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