Security Supervisor-Hard Rock Casino Vancouver

Position Summary

Hard Rock Casino Vancouver is currently on the lookout for a rock star Security Supervisorto join our wickedly awesome Security team! If you are passionate about guest service, enthused about delivering amazing experiences for all that you encounter in a casino environment and thrive upon upholding policies and procedures, then this is the opportunity for you. Come join an amazing team that always believes in an open door policy, training, and growth opportunities.

We are looking for an experienced, service-oriented security professional to fill the role of Security Supervisor.The successful individual will be responsible for monitoring the day-to-day activities of the security operations while establishing and contributing to a safe work environment for all team members.

Key Accountabilities

• Providing input for team member performance objectives and evaluations and performing evaluations

• Mentoring, coaching, and training front-line security team members

• Monitoring, documenting, and preparing statements/reports on internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities

• Performing monthly departmental compliance audits and card consumption reports

• Enrolling guests into the Self-Exclusion Program

• Review incident files and assist in developing in house security protocols and procedures

• Providing or assisting with First Aid for team members and guests

• Liaising and communicating effectively with all appropriate operational departments and completing administrative duties as required

• Developing and cultivating strong working relationships with all stakeholders (guests, ownership and team members)

• Ensuring compliance with licensing laws, health and safety and other statutory regulations

• Maintaining and programming site access and creating Gaming Worker Tags for team members and vendors as required

• Performing other duties as assigned or directed

Education and Qualifications

• Legendary guest service skills with a “Make it Happen” attitude

• Understanding of yourself as well as others when communicating with team members and guests

• A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence

• Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Connected to Communities

• A High School Diploma

• Previous security experience an asset but not required

• Must be willing to recertify for Use of Force every 3 years

• Occupational First Aid Level 2 an asset but not required

• Can understand, speak and write English; fluency in other languages is an asset

• Exceptional interpersonal and communication skills

• Serving It Right Certification or the ability to obtain a Serving It Right Certificate

• The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)

• Minimum 6 months employment with GCE
  

Work Environment Considerations

Regular casino environment, standing and walking for long periods of time and non-traditional work hours.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.