RMA Data Administrator

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About The Position

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Compensation is base salary. We also offer Paid Time Off, Health & Dental Benefits Package, Life Insurance & 401K Savings Plan).

As our RMA Data Administrator, you will administrate all aspects of the customer RMA process, be responsible for Sales Order creation, RTV (Return to Vendor) management, and service parts inventory management and work closely with Operations and Service team under the guidance of the Operations Manager

You will

• Enter and process Sales Orders and RMAs daily
• Ensure timely and accurate data entry in ERP system & Salesforce
• Update RMA statuses and correspond with stakeholders
• Coordinate tracking of RMA with Service and update Sales Force as needed
• Serial number verification and maintenance
• Provide operational support as required to all team members within the department including but not limited to Service, Scheduling, Logistics and Purchasing
  
  

Requirements

• Minimum 1 year working experience in manufacturing environment
• Strong familiarity with ERP system and CRM system
• Reasonable understanding of Microsoft Office Suite (Excel, Word, and Outlook)
• Good verbal & written communication skills
• Excellent attention to detail to ensure accuracy
• Ability to work in a team environment and communicate effectively with team members
• Ability to work independently with minimum supervision
• Ability to analyze situation and react quickly