Rentals Supervisor

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

The Supervisor is responsible for employee & guest experience along with the financial success of the department. This position is accountable for the service standards, operational efficiency, staff supervision, and inventory management of the Rental Shop (winter seasonal). The supervisor is responsible for the improvement and maintenance of the point-of-sale system and must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.

We invite you to bring your warm, engaging customer service to help foster the health and wellbeing of our guests and colleagues as a key member of our Resort Activities department. The thoughtful attention you provide to our guests will make them feel welcome and valued.

What you will be doing:

Reporting to the Resort Activities Management team, responsibilities include but are not limited to:

• Act as a mentor who can train and lead the Attendant team at the Rental Shop with effective communication
• Help build an environment that supports staff and fosters employee development
• Provide training resources for employees in POS, product knowledge, guest service, and sales
• Develop staff through coaching and performance appraisals
• Facilitate relations with various hotel departments to achieve common goals
• Assist in building a sales and service culture to maximize profitability and guest experience
• Perform all administrative functions including proper record keeping of all rental forms, SOPs, point-of-sale system management, and operational health and safety
• Maintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guests
• Day to day reporting and communication accuracy in all aspects of department operations
• Maintain point-of-sale systems and ensure accurate reporting
• Direct customer interaction – exemplary in all aspects of customer service
• Handle customer comments/concerns/questions
• Achieve performance targets including speed, accuracy, guest satisfaction and profitability
• Maintain merchandising and cleanliness standards
• Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service
• Refine and execute procedures related to store & Rental Shop presentation
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

Your experience and skills include:

• Minimum 2 years of post-secondary study
• 1 year rental experience
• Standard first aid: AED/CPR-C
• Retail experience considered an asset
• Previous leadership role experience
• Extensive customer service experience, ability to work effectively with a diverse range of people
• Proficiency in MS Office (Word, Excel, and Outlook)
• Strong leadership, communication & organizational skills
• Professional appearance and attitude
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to meet the physical requirements of the role, including:
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Capable of lifting and pushing objects up to 90 pounds
• You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts:At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS