Product Specialist

Conteúdo do emprego

We give you a world of potential

Computershare have a great opportunity to work internally with cross functional teams and also deliver our best in class service to our clients as a Product Specialist within our Communication Services Division.

Computershare Communication Services is one of the world’s leading essential communications businesses. With over 30 years’ market experience and utilizing the latest technologies, we enhance customer experience and improve communication effectiveness for our clients. We work with real time, inbound and outbound digital communications that complement our traditional offering of print and mail.  With facilities around the world handling billions of communications annually, our communications team design, create, deliver, receive, store and manage business critical communications that help our customers lead in their industry.

A role you will love

The Product Specialist (“Specialist”) is responsible for the day-to-day processing and facilitation of jobs through the assigned products and services.

The Specialist will also be responsible for the management and maintenance of the assigned products and processes. They will act as a subject matter expert for process improvement initiatives, directly related to the assigned products, that will drive efficiency and service excellence.

Some Of The Other Key Accountabilities

• Manage the day-to-day activities for the assigned product and processes, and coordinate with internal stakeholders to ensure that jobs are processed accurately and provided to Operations for execution in accordance with the established business rules and process
• Serve as the primary day-to-day contact with internal and external partners, as needed, to ensure timely and accurate delivery of services
• Ensure that Client Satisfaction ratings and net promoter score targets are met through timely and accurate execution of jobs.
• Support the Team Leader in identifying, documenting and facilitating the implementation of process and product improvement initiatives.
• Manage and Maintain documented procedures related to assigned products and processes
• Serve as process subject matter expert and representative for the assigned products and processes on projects and initiatives
  

What will you bring to the role?

As this role sits within one of our client facing departments, a background in administratively supporting client portfolio and building working relationships is key to your success. So being able to work with key internal stakeholders and sometimes clients about our services will be a large part of this role.

Some Other Key Skills That You’ll Have

• Post-secondary degree or equivalent business experience is required.
• Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
• Flexibility with proven ability to work in a high pressure, deadline driven environment
• Self-motivated
• Commitment to accuracy and attention to detail.
• Strong analytical and mathematical skills.
• Excellent written and verbal English skills.
• Ability to learn and use multiple software programs and applications.
• Eagerness to learn new skills and adapt to new technology
• Bilingual Preferred (English and French)
  

This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help to shape the future of Computershare.

A Company To Be Proud Of

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Primary Location

Canada

Work Locations

Toronto - Beaver Creek

Job

Permanent Employee

Job Posting

Oct 18, 2021, 2:01:03 PM

Unposting Date

Nov 1, 2021, 10:59:00 PM