Night Auditor

Luxurious hotel living with classic European style, The Sutton Place Hotel’s luxury hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.

Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.

Our dedication to the health and safety of our guests, employees and partners is paramount and we follow our PureClean program- Staying Safe Together.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Night Audit Agent

Key Responsibilities

This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

• Check-in and check-out services
• Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
• Prepare, check, and correct room rate variances by conducting thorough audits
• Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
• Runs the nightly processing sequence to reset systems for the next days’ use
• Prepares and transmits credit card deposits
• Balance the rooms audit
• Keep team informed of all problems, emergencies and unusual matters of significance
• Adheres to all established credit and inventory control procedures
• Present statement of charges to departing guests and receive payment
• Identify and record special billing instructions and notify Accounting
• Minimize loss of revenue by adhering to all established credit and inventory control procedures
• Ensure the security of keys, company and guest information
• Report unsafe work conditions, areas requiring repair or suspicious persons
• Must be able to assist with parking and retrieving of guest vehicles if required
• Assisting with emergency response as required

Qualifications:

• This is an excellent opportunity for an, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
• 1 year’s previous guest service/front desk or accounting experience is required
• Previous professional experience requiring the use of a computer is required
• Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
• A valid driver’s license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
• Proven, exceptional guest service and communication (both verbal and written) skills
• Strong attention to detail and problem-solving abilities
• Position requires continuous standing and walking throughout the shift.

PERKS:

• Team rates from $59 per night
• 25% discount at our restaurants for up to 6 people
• ½ price passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• RRSP Matching for eligible employees
• HumanaCare free mental health support & counselling
• Employment milestone rewards
• Ongoing employee events, incentives and recognition

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**