Medical Office Assistant

Division: Cameron Street Clinic

Location: On Cameron Street, Moncton NB

Job Type: Full-Time

Reference No: 001-OATC-1141

Come join our growing organization as a part of a high performing CARE team who are committed to changing the lives of people suffering from addiction!

WHAT YOU’LL LOVE ABOUT CATC:

• Preparation for the Future - RRSP and DPSP Employer Contributions.
• Wellness- Health Benefits, Employment Assistance Program and Corporate Discounts on GoodLife Gym Membership
• Career Development- Investment in Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Compensation - Competitive Pay Rates
• Employee Recognition - Service Recognition Program and Staff Kudos directly from the C.E.O.
• Work-Life Balance– Paid Time-off: vacation, sick, bereavement, Mental Health Day.

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassionate | Accessible | Respectful | Experts in Addiction Medicine

ABOUT THE POSITION:

The Medical Office Assistant provides assistance to the office manager and general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with patients, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with validating New Brunswick medicare, scheduling appointments, information entry, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date
• Collaborates with members of the interdisciplinary team to plan, implement ,coordinate and evaluate the appropriate treatment plans to support the patient.

WHAT YOU’LL NEED TO HAVE:

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is an asset.
• Previous experience billing New Brunswick medicare would be considered a definite asset
• High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
• Strong work ethic, applies judgment and discretion in his/her work
• Detail oriented, accountable with good organizational and time management skills
• Demonstrated ability to learn quickly and excellent problem-solving skills
• Ability to work well with others in a fast-paced environment
• Successful candidates will be required to submit a valid proof of being fully vaccinated against COVID-19 within the first 6 weeks of employment.

ABOUT THE COMPANY

At the Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience, while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!