Front Store Supervisor FT

Conteúdo do emprego

SUMMARY: Managing the customer service functions, including cash, cashiers and merchandising. DUTIES & RESPONSIBILITIES: HUMAN RESOURCES Ensures cashier/merchandising staff comply with all store policies and operating procedures Trains cashiers/merchandisers in job functions Provides on-going guidance and instruction LOSS PREVENTION Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures CUSTOMER SERVICE Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge) Answers inquiries regarding location of product, rainchecks, etc. Resolves customer issues according to established guidelines (refunds, exchanges, etc.) Promotes the CSI Survey MERCHANDISING Ensures shelves are clean and organized with proper rotation

Ensures product displays are set up and taken down as directed by the AFSM/FSM

Requirements

toilet paper/paper towel    GENERAL Ensures standards of housekeeping and store image are maintained Complies with all Health and Safety requirements

Monitors inventory level and informs AFSM/FSM Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie.

supervises employees to ensure correct work procedures are followed, communicates hazard information and control procedures, consults employees and provides feedback to management, cooperates with Health and Safety committee or representative, holds accountable any employees reporting to them. May be asked to perform clerical and banking duties Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the store Perform other duties as required including Cashier duties when necessary Runs the end of day for the POS system Responsible for opening and closing the store as per key holder duties (as required) QUALIFICATIONS Planning, Judgement and Decision Making Independent thinking as it relates to organizing store Problem solving is essential to ensure customer satisfaction

Plan work to maximize efficiency and minimize costs Stock appropriate inventory levels EXPERIENCE Customer service oriented Computer literate Organized Efficient time management skills Familiarity with retail business

Knowledge of products and supplies

Commitment to providing customer service WORKING CONDITIONS Ability to work flexible shifts which may include nights and weekends PHYSICAL REQUIREMENTS Ability to lift up to 50 pounds Ability to climb ladder The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WFSM J2WRTL