Field Service Representative bilingual

Conteúdo do emprego

Package:

• Car allowance: $8 640/year + per Km reimbursement (approx. $0.35/km);
• Bonus Plan: $4 000
• Vacation: 3 weeks +
• 3 Personal days - 6 Sick days - Banked or Paid Overtime when approved
• Retirement saving Plan RRSP Contribution $1 to $1 max of $2 000 to $4 000 eligible after first year.
• Health benefits after 3 months
• Life Insurance (Personal and Dependent) - Accidental Death and Dismemberment - Long Term Disability
• Extended Health Care (prescription drugs, paramedical services, vision and travel insurance) - Dental Care

Role and Responsibilities

As a member of the Product Support & Applications Team, this position will serve as part of our East Canada Team and report directly to the Field Service Supervisor, East.

Below is a brief description of the associated job duties.

• Professionally and confidently represent the company to our customers, suppliers and within the industry, with peers, competitors and industry representatives.
• Work as an effective member of the PSAT Team to support existing customers with technical and troubleshooting needs for key instrumentation.
• Provide prompt telephone and on-site response to assigned service calls.
• Conduct service interventions which ensure completeness of work and minimizes customer down time.
• Effectively support accounts within an assigned geographic territory and provide service support in other territories as needed.
• Supply additional support and troubleshooting for escalated hotline calls.
• Maintain checklists for instrument validation.
• Assist with new instrument installations.
• Perform regular preventative service maintenance.
• Manage parts inventory and scheduling.
• Keep AX and SharePoint software up to date and accurate.

Qualifications and Education Requirements

• Biomedical Electronic Technologist or Electro mechanic or Electronic or Electrical engineering or Post-secondary education equivalent.
• 3+ years of experience working in a medical technology or service field.
• Strong analytical skills
• Strong problem-solving skills.
• Customer service focused.
• An ability to learn and work independently.
• A positive attitude.
• An ability to work in a team environment.
• A strong ability to handle pressure.
• Well organized.
• Detail oriented.
• Ability to multitask in a fast-moving environment.

Preferred Skills

• Bilingual French/English
• A complete and practical understanding of Microsoft products including Word, Excel, and Outlook.
• A mechanical and electronic understanding.
• Knowledge of Microsoft AX and SharePoint would be an asset but can train as necessary.
• A scientific understanding would be an asset.

Other requirements

• Valid driver license.
• Own a car.