Dining Room Host/Hostess

At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

The Dining Room Host/Hostess creates and maintains a pleasurable, friendly, and efficient dining room experience for all residents and visitors in accordance with Chartwell Brand Hospitality Standards. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and value statements.

The responsibilities of this position include but are not limited to:

• In collaboration with Marketing, makes seating arrangements for all new permanent or temporary residents/guests. Greets and seats residents/guests upon their first arrival in the dining room, and familiarizes them with the residence’s dining arrangements;
• Manages dining room reservations. Advises kitchen and dining room staff of expected number of residents/guests, and ensures adequate seating and staffing levels are in place;
• Reviews the dietary restrictions of new and existing residents. Communicates any restrictions to the Food and Beverage Manager, kitchen and dining room staff;
• Ensures that residents/guests are provided with a safe and secure dining environment;
• Maximizes resident/guest well-being and comfort by overseeing all aspects of the physical appearance of the dining room including furnishings, flooring and table settings;
• Ensures dining service is carried out in a friendly, timely, and efficient manner in accordance with company standards;
• Responds to resident or family member questions/concerns and ensures appropriate action is taken with-in decision making authority and/or brings to the attention of the management team;
• Collaborates with the Food and Beverage Manager and/or Maitre’d to arrange/accommodate special events, private parties, etc. (including but not limited to decorations, set up, staffing and service of such events);
• Ensures sufficient dining room staffing levels are maintained. Responds to unscheduled absences (e.g. absences due to illness, etc.) by contacting/scheduling replacement staff as required;
• Supervises and coordinates activities of dining room staff. Assigns stations and duties;
• Remains in the dining room during service hours and assists dining room staff and residents/guests as required.

The ideal candidates will possess:

• Minimum of two (2) years’ experience in a similar or supervisory position, in the retirement or hospitality industry;
• High school graduate or equivalent;
• Excellent customer service skills and the ability to understand and respond to individual resident/guest needs/requirements;
• Demonstrated good judgment, problem solving and decision making skills;
• Excellent communication skills (verbal and written);
• Must possess a Food Safe Level 1 certificate and Smart Serve certificate;
• Demonstrated leadership skills;
• Effective interpersonal skills with the ability to interact with various stakeholders (other staff members, residents and their family members, and suppliers);
• Organization and time management skills;
• Computer literate with working knowledge of Word and Excel;
• Must be prepared to respond to emergency situations.

Candidates must be available to work evenings and weekends.