CUSTOMER SERVICE TEAM LEAD

☞ Bureau Veritas

Ver: 203

Dia de atualização: 07-05-2024

Localização: Courtenay British Columbia

Categoria: Transporte / Logística / Armazém

Indústria:

Tipo de empregos: Permanent

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Conteúdo do emprego

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?
If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!
If our core values of Trusted, Responsible, Ambitious & Humble and Open & Inclusive resonate with you, Bureau Veritas is looking for a:
Customer Service Team Lead
Courtenay BC, Service Center

Asa Customer Service Team Lead, your responsibilitiesare:

  • Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team while assisting the Supervisor with coordination of staff and resources for the BC region
  • Provide logistical support to team members at the BC Service Centers
  • Training of Service Center staff as well as providing coaching to existing staff members
  • Assist with biweekly health and safety tailgate meetings and write up of near misses in absence of Supervisor
  • Assist with writing and updating of Standard Operating Procedures and Work Instructions
  • Assist with arranging coverage and participating in the recruiting process for the other Service Centres
  • Performing Total Coliforms and E.coli analysis at the Courtenay Service Center, including completing all applicable quality control requirements
  • Greet all clients in a friendly, positive manner
  • Receive and inspect all external client samples
  • Repack samples and arrange for shipments of all samples to the fixed labs.
  • Coordinate with external providers such as courier services and hot-shots when required
  • Ensure proper daily communication of sample shipments to the fixed labs
  • Prepare bottle orders requests and coordinate delivery of bottle orders
  • Recognize routine and non-routine problems and escalate to the Supervisor
  • Ensure supply inventories are maintained
  • Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
  • Work closely with outside sales staff to grow Bureau Veritas’s market share with existing and new clients
  • Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns

You are an ideal Customer Service Team Lead if you have:

  • High School Diploma
  • Experience in a laboratory environment is considered an asset.
  • Ability to lift up to 40 lbs
  • Excellent attention to detail
  • Strong communication skills (both written and verbal).
  • Strong computer skills (Microsoft Word, Excel, Outlook etc.)
  • Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
  • Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Bureau Veritas is a world leader in testing, inspection and certification services.
When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee’s ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.
Our purpose: shaping a world of trust.
Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility … This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.
We respect our people and believe in our talents.
We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.
We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you willLeave your mark…. in shaping a world of trust.


Join our talented community of scientists and experts and apply today at https://www.bvna.com/careers
Bureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.
Shaping a World of Trust
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Data limite: 21-06-2024

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