Customer Service/Sales (Wheels, Tires & Automotive Accessories)

Conteúdo do emprego

Founded in 2012, Parts Engine Canada has become the leading Canadian automotive online retailer. A portal for pickup truck owners, for car enthusiasts or even for the average everyday driver. Whether you are looking for power performance upgrades, Wheels & Tires or accessories to enhance the look of your vehicle. Parts Engine Canada connects people with endless opportunities and at a competitive price across the country.

No successful movement springs from a single individual. It takes an entire team united behind something great. Together, we work hard, we laugh hard, and we stay committed to changing the meaning of customer experience.

We are looking for people with Wheel, Tire and Automotive accessory knowledge who are passionate and enthusiastic to help guide our customers through the portal of the automotive world. Sharing our experiences, knowledge, and opinion to help resolve any obstacle or inquiries that may arise.

Responsibilities:

• Maintaining a punctual track record
• The ability to communicate with customers via email and phone
• Completing product inquiry case tickets through ticketing system
• Checking fitment on products for inquiries and offering alternative products that meet their needs
• Communication support between Vendor, Administration, and Customer Service Departments.
• Calling suppliers/vendors for status updates on orders/deliveries
• Provide support to the operation team
• Always finding creative solutions to solve complicated situations/cases
• Constantly sharing ideas, feedback, and thoughts to improve overall work efficiency
• Identify and escalate issues appropriately

Experience:

• Basic understanding of wheel and tire fitment for a variety of cars and truck applications is required
• Automotive Accessory Knowledge (would be very beneficial)
• Strong written & verbal communication skills in English is required
• Must be computer literate
• Professional phone/email manner
• Strong attention to detail
• Ability to prioritize tasks and manage time effectively
• Effective communication and interpersonal skills
• Capacity to learn quickly in a constantly changing environment
• Patience, empathy, and a unique ability to manage stress
• Have a high focus on customer satisfaction

OPERATION HOURS:

• Monday to Friday: 9:00 am EST – 6:00 pm EST
• Rotational Weekend shift (2-days per month)

Job Types: Full-time, Permanent

Salary: $18.00-$23.00 per hour

Benefits:

• Extended health care
• On-site parking
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Richmond Hill, ON L4S 0J5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• automotive sale: 1 year (preferred)

Language:

• English (required)
• French (preferred)

Licence/Certification:

• Driver License (preferred)

Work Location: In person