Contact Centre Representative - Hybrid Customer service - July Start- EN

Conteúdo do emprego

TD Description

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

We are hiring for a Customer service role!

Multiple start dates available

"Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we’ll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description

What You’ll Do

You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers’ unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Ownerby contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impactby coming into work at your scheduled time and meeting your customers’ needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleaguesby embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers’ needs and achieve personal career goals with TD.

Job Requirements

Who You Are

You are passionate about understanding our customers’ needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time.

You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Experience & Education Requirements

• High School diploma,
• Undergraduate degree and/or 1+ years relevant experience
  

Additional Information

What We Offer

As Part Of Our Contact Centre Team, You Will

Gain confidence and feel prepared for prepared and confident for success after completing our training program and receiving dedicated coaching support.

Growin a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrivein an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoya competitive salary, pay for performance incentives, reward and recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Your Commitment

Location – 1600 James Naismith Dr Ottawa ON

Training Commitment (Full time hours)

Training is mandatory and is scheduled at 37.5 hours per week for full-time colleagues for 8 weeks. (Training hours of Monday to Friday 11am-7pm)

Scheduling Commitment

Full Time – 37.5 hours a week during business hours. Business hours are Monday to Sunday, 7am-12am

What’s Next

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work and in the communities we live in?

We want you!

Hybrid Role

You will begin your employment at home and continue working remotely temporarily given you meet the requirements which include but are not limited to a quiet workspace, use of personal phone and the required internet bandwidth. You must reside within the Ottawa-Gatineau region.

This role is not a permanent work from home position. This is a hybrid role that will require you to work from the office on select days.The expectation is that you will be able to come to the office with little to no notice, contingent on business needs and expectations, and based on public health recommendations.

Additional Information

1434 - Banking, insurance and other financial clerks (NOC)

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.