CLAIM ADVISOR, AUTO - MARITIMES

Conteúdo do emprego

Considering the current events, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to office.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Our team is growing and we are actively looking to hire Claim Advisor focused professional to join our team! Reporting to the Manager, Claims, you will you will ensure our customers are in “Good Hands®” at a time when they need us the most. Providing superior customer service at all times, you will investigate, assess and negotiate automobile claims over the phone.

If you join Allstate’s Claims department, you will first attend our comprehensive claims training program that will provide you with the knowledge and tools to successfully jump start your claims career.

Role Designation: Home – Based

Benefits to joining Allstate

Complete Group Benefits Program customizable to your needs

Strong Brand Recognition (listed as best Employer with Kincentric since 2012).

Working within the community and giving back!

Opportunity for career development and growth.

We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.

Accountabilities:
At your first contact with a customer, you will review their insurance policy and coverages and answer any questions they may have

You will investigate the customer’s loss and determine liability and the best way to settle the claim

This role requires you to collaborate with the customer, our service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

Qualifications & Experience:
Minimum high school education or equivalent

Customer Service experience is required

Call centre experience is strongly preferred

Commitment to providing outstanding customer service

Proficient keyboard skills and computer literacy

Excellent verbal and written communication skills

Highly motivated and able to work well independently

Enrolled in (or willing to enroll in) or completion of CIP designation

Automobile insurance related experience an asset

Fluency in other languages is an asset

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.