Bilingual Enterprise Administrative Coordinator

Conteúdo do emprego

Position Overview: *
We are looking for a Bilingual Enterprise Administrative Coordinator to join our team in Moncton, New Brunswick or a remote location in Canada. The Bilingual Enterprise Administrative Coordinator will provide support to the Account Managers and the Leadership team of Enterprise Solutions.

Key responsibilities include:

• Monitor and manage the Enterprise Sales email inbox, phone line and live chat
• Manage XCS Account Admin, XCS Cancellations queues
• Monitor and act on Chatter Requests in Salesforce
• IO Creation for GLPI tickets
• Training of new team members (new hires and acquisitions) in Salesforce, GLPI and E-coverage
• Create quotes for new installs (BIS SAT & LTE), find dealer, assign and schedule install
• Work with new customer to open portal and other requests as needed
• Start billing for DIA accounts once sold and installed
• Retrieve mail, keep office tidy (if applicable)
• XES Ticket Reports – update, run and distribute reports daily/weekly/bi-weekly/monthly
• Qualify leads and assign per rotation. (Leads from website, emails, phone calls, live chat, etc.)
• Deal with billing requests from customers or team members
• Support Sales Team as required
• Obtain mileage quotes from dealers
• Ensure Account information is accurate in Salesforce after a connection has been sold
• Support Leadership Team as required

The ideal candidate will possess:

• Must be bilingual - fluent in French & English written and oral communications
• Familiarity with Office 365 and SalesForce
• Knowledge of Customer Service
• Highly organized
• Able to multi-task

Condition of employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:
Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.