Administrative Assistant

Care Coordinator
Northside Physiotherapy
Fredricton, NB

Our CareCoordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organised operation of the clinic office.

What you would do:

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information. Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required. Produce accurate end of day reports.
• Other administrative tasks as assigned by the Clinic Director

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organisational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for Booking and Billing for WSIB, MVA and Private Patients
• Previous experience in a medical office is considered an asset

Terms :Part Time

pt Health I 25 Years of Exceptional Care I Great Place to Work Certified

pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please call us at 1 (866) 872-0587 or email Human Resources if you require accommodation to ensure your equal participation in the recruitment and selection process.

#CB - PT