Technical Writer

仕事内容

The Organization

De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.

Profile

The primary purpose of a Technical Writer is to:

• Apply standard technical writing methods to support Engineering, Continuing Airworthiness (CAW) & Customer Support /Product Support (CSPS) with the incorporation of change requests for the fleet’s product support manuals.
• Process Manual Change Requests (MCRs)
• Support the Technical Publications Coordinator in production, distribution and archiving of all Product Service Manual Revisions and Temporary Revisions.
• Acquire knowledge of and follow the established Practices and Procedures during the execution of their tasks.
  
  

Duties & Responsibilities

Incorporation of technical data for Product Support Manuals (PSMs) and/or Product Support Publications (PSPs)

• Execute technical writing in editable software.
• Proofreading of draft edits produced by tech writers (peer review).
• Updating illustrations, as applicable
  
  

Manual Change Request (MCR) Processing

• Ensure request information is correct, clear and concise.
• Ensure appropriate references and redlines are scanned and filed.
• Initiate report and create folder to contain all reference data.
• Ensure VQ request maintenance is updated regularly.
  
  

Production, Distributing and Archiving

• Manual change reference material is scanned and filed (digital and hard copy)
• Published and dated PDF files are complete (LOEPs, changed pages, change bars)
• Permanent Record is finalized.
• Transmittal package is prepped for distribution.
• MCR status is completed in VQ
  
  

Education

• Post-secondary diploma or certificate in related field or related industry experience in Customer Support, Technical Publications.
  
  

Experience

• Five (5) years relevant experience in technical writing and publications; proficiency and extensive experience in writing technical documentation in English. Relevant degree or diploma are an asset.
  
  

Skills

• Intermediate to advanced user knowledge of MS Office Suite (MS Word, Excel, and PowerPoint)
• Intermediate experience with Arbortext or similar SGML/XML tools
• Intermediate experience with FrameMaker
• Self-Starter
• Effective Time Management skills
• Work independently or as part of a team
• Foster personal and professional growth
  
  

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.

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