Technical Support Specialist

仕事内容

Langley School District #35 is seeking applicants for the position of Technical Support Specialist - Level 1. This position works Monday to Friday, from 7:30am-4:00pm (40 hrs/week)

SUMMARY:

This position reports to the Manager, Technical Services and provides intermediate level technical support. At times this position will also be assigned to special projects that require a routine set of instructions to be followed towards the completion of the project.

DUTIES AND RESPONSIBILITIES:

• Provides technical support to end users in the form of troubleshooting and fixing problems related to Windows and Macintosh computers, tablets, printers, mobile and peripheral devices.

• Installs and configures basic desktop applications, desktop images and provides application support.

• Maintains user accounts on Active Directory including basic administration on File, Print and Application Servers as designated.

• Troubleshoots Internet connectivity issues and minor network and wireless problems.

• Writes basic instructions for end users when necessary.

• Maintains relevant technical documentation when changes are implemented.

• When assigned to special projects, follows instructions set by the Manager.

• Uses an Incident Management System/ Work Order System.

• Liaises and collaborates with team members, stakeholders, and user groups to discuss technology enhancements or changes required.

• Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.

QUALIFICATIONS AND EXPERIENCE:

• High School Diploma plus a two-year Diploma in a relevant Information Technology track or an equivalent combination of relevant education and experience.

• Four years’ experience in the technology department of a complex environment supporting a large and varied user base.

• Ability to use good judgment and initiative in identifying, adapting, and applying procedures and approaches to resolve problems.

• Ability to communicate effectively in the explanation and clarification of information both verbally and in writing.

• Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.

• Ability to work independently with minimal supervision.

• Physical ability to perform the required duties.

• Valid B.C. driver’s license.

Rate of pay: $32.53 per hour plus a comprehensive benefits package.

Please include the following documents in your application:

• Cover letter

• Resumé including names and email addresses of 3 professional references

• Degree/diploma in field of IT

• BC driver’s License

• Any additional relevant certificates.

Qualified applicants may apply by clicking “apply” on Make a Future at https://bit.ly/3OD3PL0.

Note that we accept electronic applications only. We are unable to respond to follow-up phone calls or emails.

Successful applicant will be subject to a criminal records check.

We wish to thank all applicants; however, only those selected for an interview will be contacted.