Technical Solutions Manager (based out of Canada)

仕事内容

We are looking for a detail-oriented _ Technical Solutions Project Manager_ based in Canada, to join our growing solar and renewable professional services team. The TSPM will gain detailed knowledge of our world-class Scoop® mobile-work Process Management and Automation (mPMA) and GLOO™ integration as a service (iPaaS) platforms as well as our target industries (Solar, Wind, EV, Battery Storage, etc.) The successful candidate will take a leading role in customer requirements gathering, consulting, and managing the development team to implement, validate and deliver customer technical solutions using the Scoop Robotix technology platforms & a stack of professional services. Scoop Robotix is a rapidly expanding organization at the intersection of highly coveted technology and renewable industries and as such this position offers multiple avenues leading to expansion of skills and future leadership opportunities.

Qualification & Skills:

• A Bachelor’s degree or equivalent in computer science, engineering, or equivalent technical field.
• Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
• 3-5 years of experience in direct hands-on B2B software project management and solution implementation experience.
• At least 2-3 years of general coding experience, experience with scripting languages such as Javascript or similar, and ideally API integration coding experience.

Note: while the position does not require hands-on coding, having coding experience is considered to be an important enabler in analyzing customer solutions feasibility as well as communicating with and managing the development team.

• Great at organizing and creating clean, concise lists of ideas and project requirements.
• Excellent interpersonal skills and ability to conduct effective online customer-facing meetings, demos, and training sessions.
• Excellent analytical problem-solving skills and ability to improvise solutions to customer problems on the fly.
• Must be residing in Canada
• Bonus: familiarity with the solar and renewable energy industry or similar industrial field-oriented sector.

Responsibilities:

• Gather, document, and verify customer solution requirements using detailed meeting notes, checklists & intake forms.
• Plan and manage agile projects to implement, test, and deliver customer technical solutions with the development team.
• Demonstrate completed solutions to customers to get feedback, implement changes and receive final signoff.
• Analyze existing customer accounts and outreach them with improvement and upsell opportunities.
• Drive the development and continuous improvement of standard processes, best practices, and checklist-driven templates for improving the delivery of technical solutions.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Project management: 5 years (preferred)
• direct hands-on B2B software project management: 3 years (preferred)
• general coding: 2 years (preferred)