Student Success Coordinator

仕事内容

Student Success Coordinator

Stenberg Collegeis an industry leader with an excellent reputation amongst health care and human service professionals. We take pride in everything we do and truly care about the success of our students and our team.

Join our team as a Student Success Coordinator, where you’ll play a key role in ensuring a smooth experience for our students, faculty, and staff across a variety of diploma programs. In this role, you’ll handle a range of administrative tasks, from coordinating program orientations to supporting students with referrals and ensuring policy compliance. Your contributions will directly impact student success and the smooth operation of our programs, both on-campus and remotely. If you’re passionate about supporting others and thrive in a dynamic, collaborative environment, we’d love to have you on board!

About the Role:

The Student Success Coordinator independently performs the required complex administrative tasks and coordination related to program orientations, support referrals, policy enforcement, and official student graduation documents within a portfolio of programs in the diploma division. They are the primary support person for students, faculty, and staff related to these aspects of the programs within their portfolio. They complete tasks both on-campus and remotely.

• Employment Type: Full-time, Permanent (Monday-Friday)
• Target Start Date: ASAP
• Location: Surrey, BC & Remote

What You Will Do:

• Ensuring students are well-versed in our Student Handbook policies, guiding them to navigate and adhere to these policies throughout their program journey.
• Organizing Student Services orientations, both in-person and virtually, to ensure students have a smooth transition into their programs.
• Collaborating closely with faculty to connect students with the support services they need, whether it’s academic tutoring, life coaching, or language support.
• Having the skills and empathy to handle sensitive conversations with students about their program status, providing guidance and support where needed.
• Utilizing our Learning Management System and student database to manage tasks like grade adjustments, creating transcripts, and preparing diplomas for graduates.
• Contributing essential student status data for reports and accreditations.
• Engaging in regular communication via phone and email with staff, faculty, students, and external partners to ensure smooth operations.
• Supporting and attending graduation ceremonies, celebrating the achievements of our students.
• Participating in virtual meetings and assisting with team-based projects as needed, contributing to the overall success of our administrative efforts.

Who You Are:

• You have a minimum of two years experience in a coaching, community support, counselling, or a similar administrative role.
• You have a minimum of two years post secondary education, preferably in a human services field.
• Your computer skills are excellent, and you’re quick to pick up new software and procedures.
• Any prior knowledge in healthcare, nursing, or human services would be beneficial.
• Experience with a Learning Management System (LMS) or large databases would also be an asset.

Interested? Then we want to hear from you!

Please note, although we appreciate all applications, only those shortlisted will be contacted for an interview.

To learn more about us, please check out our website at www.stenbergcollege.com

Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Benefits:

• Dental care
• Vision care

Schedule:

• 8 hour shift
• Day shift

Work Location: In person