Student Life Officer (Housing Services)

Date Posted:01/07/2022
Req ID: 21838
Faculty/Division: VP & Provost
Department: Housing Service
Campus: St. George (Downtown Toronto)

Description:

About us:

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services, supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units: Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students’ diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

To align with our strategic priorities, we encourage individuals from Black, Indigenous, and racialized communities to apply.

Your opportunity:

The Student Life Officer (Housing Services) is a key member of the Housing Services team. Working under the general direction of the Manager, the incumbent is responsible for communicating accurate, up-to-date information on student housing, including how to secure housing (applying to residence or conducting a search for accommodations off campus) and how to approach and resolve issues that may occur during an on campus or off campus living experience, to individuals and groups having a need for such information (e.g., prospective students, current students, parents, university staff, registrars and admissions officers, etc.). The incumbent further develops the online tools and the advising process for off campus housing services and in consultation with the Director and Manager, initiates, designs and presents departmental information through information sessions, on-line content, print materials and displays.

Your responsibilities will include:

• 
  Implementing plans and process improvements for program and service activities
• Determining logistical details and activities for events and/orprogramming
• Probing for information to establish needs
• Evaluating learning outcomes for program development
• Facilitating educational workshops and seminars
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Disseminating program and/or service information

Essential Qualifications:

• 
  Bachelor’s Degree or an acceptable equivalent combination of education and experience.
• Minimum two years related experience in a post-secondary environment, including developing learning plans, outlines, and evaluation.
• Demonstrated experience and success in developing and delivering information sessions is required.
• Demonstrated experience working with web design and publishing platforms such as Wordpress.
• Familiarity with the Residential Tenancy Act and Toronto’s rental housing market required.
• Demonstrated ability to work independently, to advise students, to create sound and efficient administrative processes, and to build collaborative working relationships.
• Knowledge of instructional design and learning outcome frameworks required.
• Excellent organizational, oral, written, interpersonal, mediation, analytical and public speaking skills required.
• Demonstrated problem solving skills and the ability to manage competing priorities in a busy environment.
• Skilled with WordPress, Photoshop or other design programs, StarRez, MyRes, Microsoft Excel, Word, Outlook, PowerPoint, Hootsuite, survey tools such as Campus Labs, and internet content management applications.
• Maturity, diplomacy and sensitivity required in working with students, other University staff, parents and landlords.
• Ability to maintain accuracy, good judgment, diplomacy, flexibility and efficiency under periods or peak pressure and in interactions with students with varying needs and circumstances.
• Must have the ability to work both independently and within a dynamic team environment.
• Ability to serve a diverse student body and demonstrated ability to interpret university policies and procedures.
• Familiarity with the University of Toronto, its college/residence structure and livingin rental housing in Toronto.

Assets (Nonessential):

• 
  Knowledge of the University of Toronto and its student services.

To be successful in this role you will be:

• 
  Communicator
• Diplomatic
• Multi-tasker
• Organized
• Possess a positive attitude
• Team player

Closing Date: 01/14/2022, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $58,824 with an annual step progression to a maximum of $75,227. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Anita Chooraman