Sales & Reservation Agent – Penticton

Wells Gray Tours has been in business since 1972 under the direction of Roland Neave, owner and founder. Our company started small by running bus tours
into Wells Gray Park from Kamloops as a summer project while Roland attended University. This passion he developed has now grown Wells Gray Tours into the largest tour operator in the Okanagan, taking our faithful clients around the world again and again.

Come join our “family” and see why Wells Gray Tours earned TOTA’s “Employer of the Year” award in 2012.

We are looking for a person who exhibits the following Attributes:

• Inclusiveness: Shows respect for people and their differences; promotes fairness and equality; engages the talents, experiences, and capabilities of others; fosters a sense of belonging; works to understand the perspectives of others; and creates opportunities for access and success.
• Problem Solving: Identifies problems, involves other in seeking innovative, simple solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
• Decision Making: Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant
  information and makes timely decisions.
• Communication: Connects with managers, peers and customers, actively listens, clearly and effectively shares information, and demonstrates effective oral and written communication skills.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and the team; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements.
• Leadership: Cooperates and collaborates with colleagues as appropriate; works in partnerships with others.
• Service Focused: Values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the clients; customer service focus.
• Embrace and Initiate change: Resilient to face change boldly, without resorting to complaints, apathy, anger or fear.

Sales & Reservations Key Duties:

• Sell tours in person and over the phone, process booking information into reservations system in an accurate and timely manner
• Establish and maintain professional relationships with customers to ensure a positive and memorable experience
• Take and process customer payments and issue ticket packages
• Provide customer service with patience and cheerfulness
• Sell Travel Insurance and maintain license requirements

Job Requirements/Qualifications:

Knowledge & Skills:

• Proficient Microsoft 365 and its apps including Outlook, Word, Excel, and SharePoint/OneDrive

• Fast typing speed with high accuracy (60 WMP+)

• Strong internet navigational skills

• Ability to provide excellence in customer service with patience, cheerfulness and accuracy of information and with desire to exceed client expectations

• Excellent written communication skills

• Excellent attention to detail

• Strong multi-tasking abilities

• Interest in travel industry and packaged travel

• Strong understanding of geography and points of interest locally and world-wide.

• Ability to easily build rapport with clients

Job Application Process:

Qualified candidates should submit their cover letter and resume by email by clicking on the Apply Now button below. No phone calls, please. We thank all candidates for their interest in applying, however, only those that meet the criteria and are selected for an interview will be contacted.