Representative, Internal Branch Support

☞ Fairstone

見る: 158

更新日: 12-05-2024

場所: Montreal Québec

カテゴリー: 金融/銀行/株

業界:

ジョブタイプ: Full-time

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仕事内容

Do you have call center experience? Are you customer – oriented and looking to learn and develop in a lasting career in customer service? Do you want to be part of a dedicated team of professional telephone agents who provide exceptional service for our clientele?

What do we have to offer:
  • An opportunity to build your customer service skills
  • A great work environment located in the heart of downtown and easily accessible by public transit
  • Paid training
  • Competitive base salary
  • 3 weeks paid vacation
  • Incentive plans
  • A comprehensive benefits program
  • Employee discounts
  • Employee engagement activities
Your work life:
  • Guaranteed 40 hours a week
  • Department hours:
    • Monday, Wednesday and Friday 7:30am to 8:30pm
    • Tuesday and Thursday 7:30am to 10:00pm
    • Saturday 7:30am to 4:00pm
  • Open space office environment with up-to-date technology
What will you be doing:
  • Provide prompt, courteous and efficient service that exceeds customer expectations
  • Respond to service requests from internal clients (Fairstone employees) to help them implement our procedures and policies and resolve certain problems of a relatively complex nature related to one of our internal applications
  • Assist our branches in making appropriate monetary and non-monetary adjustments to accounts as needed
  • Assist in-branch representatives with management of client’s personal accounts and/or submission of loan applications
  • Provide representatives with proper policy and procedures to follow
  • Ability to handle difficult customers independently with limited supervision
Qualifications:
  • Minimum 1 year in customer service, sales or call center environment
  • Strong analytical skills
  • Problem solving skills
  • Ability to multi task
  • Strong attention to details
  • Excellent oral and written communications skills in English and French is required
  • Work well in a team environment
  • Strong computer skills
  • Consumer finance industry experience is an asset
  • Possesses flexibility of working hours including evenings, weekends and holidays, when required
  • IT experience, a plus
WE ARE PROUD TO BE: Montreal’s Top Employers 2023 by Canada’s Top 100 Employers!
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn:
https://www.linkedin.com/company/fairstone/mycompany/
If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent
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締切: 26-06-2024

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