Licensed Service Administrator

• Process all requested client policy changes or renewals within applicable authority level and quality standards set by the company;
• Perform outbound follow up client contact opportunities within appropriate time frames;
• Document all details of client requests and conversations using applicable templates and systems;
• Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems;
• Refer all appropriate files to designated individuals for recommendation;
• Perform other duties as assigned.

• Ontario Secondary School Diploma (OSSD) or equivalent;
• Appropriate insurance license in good standing;
• Experience working in a customer service environment is preferred;
• Proficient computer skills; including Microsoft Office Suite with intermediate typing skills;
• Excellent communication skills both verbal and written;
• Ability to handle fluctuating work volumes in a fast paced, customer focused environment;
• Availability to work various shifts and days of the week as required in order to support staff

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

• Competitive wages plus group health /dental, life and travel insurance, RRSP matching.
• Two weeks’ vacation.
• Growth and advancement opportunities.
• A flexible and supportive work environment offering several health & wellness initiatives with and excellent EAP program;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
• Work life balance.