Internet Sales Representative

Internet Sales Representative
Crosstown Chrysler Dodge Jeep Ram
Edmonton, Alberta

• 
  2 weeks paid vacation
• Competitive wages
• Health and dental benefits
• Premier dealership setting
• A positive vibrant team environment
• An opportunity to be part of an exciting, growing business!

• 
  Handle all internet, phone and live chat inquiries using a variety of tools such as social media, email, phone and live chat scripts and templates.
• Communicate efficiently and effectively with clients by acknowledging messages, answering questions and responding to clients via their preferred method.
• Review the CRM system frequently and manage leads effectively.
• Follow up with leads, scheduling in-dealership appointments where appropriate.
• Meets sales goals and objectives including but not limited to response time, number of Internet leads received, appointments set, and number of vehicles sold.
• Present initial financing options based on customer needs.
• Develop an expert knowledge of our OEM partners, their products as well as an understanding of the competitive landscape from both a competitor and product perspective.
• Analyze lead data and develop strategies and supporting processes to support turning leads into sales.
• Achieve sales targets by overcoming objections, requesting business and negotiating price.
• Complete sales contracts and explain and offer warranties, services and financing options to clients.
• Liaise with the service department leaders to develop a strategy and execute a framework for providing solutions and options to off-warranty clients.
• Deliver an exceptional customer service experience to our valued clients.

• 
  High school diploma or equivalent.
• Some Internet Sales experience, preferably in the automotive industry.
• Some experience developing internet sales strategies and leveraging social media to drive customer engagement.
• Proven performance and experience in either an in-bound or out-bound sales environment.
• Proficiency in creating and maintaining client relationships.
• Proficient in analyzing data and understanding buyer behavior to know who to target and how to engage customers to motivate them to interact with the sales team.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
• Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• Results-driven and career focused individual with an entrepreneurial spirit and a strong desire to be successful.
• Detail oriented, self-motivated and resourceful.
• Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
• Knowledge of CDK, Reynolds and Reynolds and Tableau computer systems would be considered an asset.
• Experience managing large corporate sales accounts would be considered an asset.
• Previous sales experience, preferably B2B (business to business) is considered an asset.
• Must possess a valid driver’s license and a safe driving history.