Help Desk Technician

• Taking initial telephone or email inquiries and troubleshooting and resolving cases in a timely manner.
• Logging all case activity.
• Recognizing and escalating more difficult problems to Tier 2/3 support.
• Analyzing and identifying trends in issue reporting and devising preventive solutions.

• Knowledge of any of the following areas would be considered an asset: Local Government Administration, Accounting, Asset Management, Recreation, Human Resources, Municipal. Government Finance, Inspections, Land management, Recreation, Facility and Event management.
• Technical background is a plus especially a base understanding of operating systems and installing/updating software both for our clients as well as internally.
• Customer service experience is a plus.
• Problem solving skills and mindset is a plus.
• Ability to work both independently and as a team to try and problem solve/test situations.
• Good verbal and written communication skills is desirable.
• Good working knowledge of any of the following software is considered a plus including: Microsoft SQL Server + SQL Server Integration Services, GitHub, Salesforce, Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, Google G Suite (Google Docs, Sheets, Calendar), Ubiquiti Unifi hardware/software, pfSense, Redis, HAProxy, Docker, Kubernetes and TownSuite® Municipal mERP Software.
• Willingness to learn and the ability to adapt in an ever-changing, fast-paced work environment.

TownSuite Municipal Software is a software development company that focuses on Municipal ERP (mERP) solutions for municipal governments across Canada. We have interesting opportunities for those who would like to grow their technology careers in beautiful Central Newfoundland.