Director, Change Management & Communications

Requisition ID: 180806

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Director, Change Management & Communications, you will lead a team that enables advice and service effectiveness by connecting the dots between EO and the branch channel to deliver meaningful programs that elevate both the employee and customer experience. You will also be responsible for developing and executing change management and communication strategies and programs to deliver transformation enablement tools to the branch network.

Is this role right for you? In this role, you will:

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  Lead and drive a customer focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Develop and implement change management plans for branch programs that address change impacts, while minimizing stakeholder resistance and maximizing engagement

• Create holistic change management and communication plans for key branch initiatives

• Provide subject matter expertise to Canadian Banking leadership teams to understand their role in the change process, and build commitment and ownership for driving the changes

• Equip stakeholders with the knowledge, skills and tools to prepare them for change

• Identify barriers to implementation that may arise, and develop mitigating solutions

• Engage leaders in the communication process to deliver key messages throughout all stages of various initiatives

• Ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures

• Manage channel engagement, including the timelines, quality and quantity of communication

• Review and validate branch impact of proposed initiatives to optimize engagement, and sales and service capacity

• Engage with regional leadership teams for feedback, and identify trends that require support with the appropriate stakeholders to resolve

• Collaborate with key stakeholders to deliver communications materials and manage employee engagement with consistent frameworks and approaches

• Coordinate internal employee feedback forums such as change champion network and advisory groups

• Define publishing protocols and style guidelines

• Identify communication needs/enhancements, and develop appropriate communication strategies and plans, to foster a broader understanding of initiatives and programs across the retail network

• Lead the agenda, development and execution for key leadership events and activities, including DVP meetings, “Connecting the Dots” communication packages, and the National Branch Manager Conference

• Create an environment in which your team purses effective and efficient operations of your respective area in accordance to Scotiabank’s Values, its Code of Conduct and the Global Sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls meet obligations with respect to operational, compliance, AML and conduct risk

• Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates your team by fostering an inclusive work environment

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

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  Experience in leading change management and communication activities within complex transformative initiatives

• Advanced verbal and written communication skills, facilitation and presentation skills for both senior management and large employee base

• Proven ability to engage and manage stakeholder relationships in a complex, matrix environment

• Strong negotiation, leadership and strategic thinking skills

• Flexible and adaptable to work in ambiguous situations

• Robust organizational skills to coordinate and prioritize several concurrent projects

• Excellent interpersonal, communication and presentation skills to deal with many senior internal stakeholders

• Acute business acumen and understanding of organizational issues and challenges

• Knowledge and/or experience of the banking industry and Canadian banking

• PMP/PMI or Change Management Professional certification is considered an asset

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.