Crisis Services Coordinator/Perth County

仕事内容

Job Summary:
Reporting to the Program Supervisor within a collaborative team environment coordinates immediate support, using a trauma-informed lens, to individuals and families who have been victimized by crime and/or sudden tragedies.

Service Delivery:
Ensures effective and timely service response to victim’s needs:

• Provision of emotional support and crisis intervention services
• Ensure victims are provided with information/support/assistance to meet their needs
• Manage/coordinate a high volume of calls for service
• Ensures victims are provided with referrals to services for further support as appropriate and linking victims as needed
• Liaise with other professionals and advocate on behalf of victims as needed
• Update and maintain the case management database ensuring information is complete and accurate
• Ensure confidentiality of victim information
• Work with victims from diverse backgrounds
• Other duties as assigned

Shift Coordination:
Development and maintenance of Internal Dispatch Services for effective response to calls for service:

• Maintains Shift Coordination schedule;
• Recruits and provides an orientation to incoming Shift Coordinators;
• Supervises Shift Coordinators ensuring HR files are up to date, annual reviews completed, post-shift debriefs are completed;
• Facilitates regular meetings and maintains meeting documentation to ensure all Shift Coordinators have the most current information to execute their duties effectively;
• Ensures ongoing training for all Shift Coordinators;
• Maintenance of dispatch/SNR system for effective response to calls for service; and
• Acts as Shift Coordinator and back up on a rotating basis as required.

Program Development:
Provides feedback and information to ensure the ongoing effectiveness of programs and services:

• Participate in the development of an annual work plan to implement and enhance existing program/service deliverables and develop new program initiatives;
• Reviewing and revising crisis services related policies/procedures;
• Communicating changes in program/service delivery/mandate, in policy/procedures and/or community resources/partnerships;
• Contribute to the further development of the case management database

Other:

• Participates on committees as required, both within and outside the organization.

Performs other related duties as assigned.

Required Education, Experience, Documentation:

• University Degree in sociology/psychology/social work/other relevant field preferred
• Experience in crisis intervention and trauma-informed practice
• Demonstrated Crisis Intervention skills.
• Excellent written and verbal communications skills
• Proven leadership, supervisory, and volunteer management skills and abilities.
• Excellent organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Proficient digital literacy skills including knowledge of word processing, spreadsheet, email, and publishing software.
• Knowledge of different social service organizations and indigenous organizations in the Bruce, Grey, Perth area and how to access these community resources.
• Police Vulnerable Sector Check
• Must have access to a vehicle and a valid driver’s license

Application deadline: 2022-01-26

Expected start date: 2022-02-14

Job Types: Full-time, Permanent

Salary: $21.00-$23.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• On call
• Weekend availability

COVID-19 considerations:
All staff is required to follow the COVID-19 protocol.

Education:

• Bachelor’s Degree (preferred)

Work remotely:

• Temporarily due to COVID-19