Coordinator, Customer Insights

Company Description

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies - operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us, and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex | Cineplex Digital Media | | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE

Inclusion & Diversity:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Job Description

To assist the Consumer Insights Team in identifying and filling key knowledge gaps about current and potential Cineplex customers across the ecosystem and lines of business and the Canadian Entertainment landscape.

What You Will Be Doing:

• Support key consumer research projects, including helping with survey development and programming, analyzing research findings, and identifying and socializing actionable insights through research reports.
• Day-to-day execution of the Cineplex Entertainment Insights Community (Cineplex’s proprietary insights community), including ongoing survey development and deployment, managing member experience, annual recruiting, socialization of key findings and strategy development.
• Help the Consumer Insights team be a source of Canadian industry information by managing and socializing findings from consumer research on film slate interest and anticipated moviegoing behaviours.
• Assist in identifying and mapping out key customer journeys across the Cineplex ecosystem.
• Support organizational growth and diversification opportunities by assisting with new concept testing and performance assessment of products/services in market.
• Help to consolidate data from multiple research studies and data sources to provide a 360 degree view of Cineplex guests and corporate initiatives.

Qualifications

• University/College degree in Business, Management, Social Sciences, Organizational Development or related discipline

• A minimum of 1 to 2 years within the Market Research industry with responsibility for handling complex projects from inception to completion.

What You Offer:

• Strong project management, time management and organizational skills with the ability to prioritize and manage own workload while multi-tasking in order to meet deadlines in a fast-changing environment.
• Ability to understand and appreciate research findings. You should be comfortable interpreting data analyses and writing reports.
• Proficient in data analytics.
• Experience with data visualization and data reporting software such as Excel, SPSS/SAS and PowerPoint required, experience with other programs such as Tableau is a plus.]
• Ability to present relevant insights to a range of stakeholders, including Senior Management.
• Highly collaborative team player.
• Ability to communicate clearly and effectively with your colleagues about progress of project goals, and early identification of potential roadblocks.

Additional Information

Interested applicants, please apply today.

While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.

No Agency Calls Please

LANG: EN