Client Service Representative - 12-Month Contract

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.

When our clients have questions, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient, flawless service standards.

The most important characteristics for our CSRs are attention to detail and communication, working in a fast-paced office supporting a number of sales agents, you’ll be the go to person in the office for questions from your colleagues.

You’re great at:

• Customer Service

• Handling high-volumes of requests in a timely and accurate manner

• Assisting team members

• Working with different departments to ensure a quick and accurate flow of information

You have:

• Post-Secondary education (College or University)

• 2 years of front-line Customer Service experience

• Exceptional communication skills

• Proficiency in Microsoft Office applications

• Team-first mentality

• Other Than Life (OTL) License is a definite asset

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.