Client OnBoarding Business Analyst

CLIENT ONBOARDING BUSINESS ANALYST (JOB NUMBER: IT-200821-001-MN)

At BNP Paribas Canada, it is our employees which make the difference... Our 75 nationalities are part of our diversity!

Do you like challenges, a structured framework, the prospect of optimizing and innovating? You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas?

... Come help us contribute to the growth of our Canadian platform!

You will benefit amongst other things from:

• Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
• Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
• A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces

About the Department

CIB ITO Client Management provides full life cycle development, testing and support for a range of client onboarding and KYC applications. The proper operation and integration of these applications is essential for efficient investigation and approval of new clients as well as the recertification process for existing ones. In addition, the data in the onboarding suite is often used for regulatory reporting.

Responsibilities

The BA is responsible for several key activities:

• Technical Business Analysis - Production of Business Requirement documents, Functional Specifications and related artifacts (use cases, state transition diagrams, flow diagrams, etc.) to characterize changes required in the KYC/COB work processes. Creation and maintenance of project plans to coordinate project resources and for reporting.

• Issue Management - Coordination of activities of several groups (local application users, APS, Paris and Mumbai project teams) and escalation of critical issues to senior management.

• User Management – Daily interactions with Users are a key responsibility. This includes problem resolution, training and support of User testing.
• Application Knowledge - It is imperative that the candidate learn the bank’s COB application and business processes in depth so they can provide support and advocate for the users to the global team.

Business Skills and Personality:

• Knowledge of KYC, Compliance and onboarding practices, particularly as implemented in the Fenergo platform.
• Possessing interpersonal and communication skills needed to coordinate and work effectively with a geographically and functionally diverse range of departments (Client Management IT, Client Management BA’s, Due Diligence teams, Investigations teams, Group Compliance).
• 2 -5 years’ experience working in the Capital Markets Industry.
• Being able to work under pressure in a challenging environment, and to deal with confrontational situations. Able to manage relationships and negotiate in order to convince and find consensus.
• Pro-active in rearranging his/her priorities and solving issues where requested. Has to be hands on, rigorous and methodical.

Technical Skills:

• Experience understanding complex systems; analysing and resolving issues; writing functional and technical specifications and test plans. Experience participating in and supervising user acceptance tests.
• Ability to work with technology to assist with analysis: i.e., SQL queries, reporting technologies, reconciliation frameworks, MS Project, Excel, Visio, PowerPoint, JIRA
• Ability to provide clear and concise project reporting to various levels of management.
• Understanding of business and systems analysis.

About BNP Paribas

With more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.

Did you know? In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019

About BNP Paribas in Canada

With more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

A recruitment policy that promotes equality and diversity

BNP Paribas is an equal opportunity employer. BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, and other protected status (Employment Equity Act).

Part of BNP Paribas dedication to diversity, multiculturalism and inclusion is clearly reflected on how we believe and live diversity and inclusion all together. As such, one of BNP Paribas’ initiatives is hosting Employee Resource Groups (ERGs) which are focused on equality of gender, sexual orientation and learning from other cultures.

We can assist with access to job offers for people with disabilities who may be unable to use our career site - please contact us by email canada_recrutement@ca.bnpparibas.com or by phone on 514-285-6000

Want to know more about the BNP Paribas Group?

https://group.bnpparibas/en/group

** Only selected applications that meet the requirements of the role will be contacted **

Primary Location

: CA-QC-Montréal

Job Type

: Standard / Permanent

Job

: INFORMATION TECHNOLOGY

Education Level: Bachelor Degree or equivalent (>= 3 years)

Experience Level: At least 3 years

Schedule

: Full-time