Assistant Service Manager / Advisor (Automotive)

仕事内容

Assistant Service Manager / Service Advisor (Automotive)

Our shop is overflowing with cars and we have more jobs than we can handle! Come shoulder the load with us while developing yourself and growing your career with one of the largest import brands in the world, while we also become the most loved brand in Canada!

Why Kingscross?

Kingscross Hyundai is a high-traffic dealership on the Golden Mile serving Scarborough and the GTA for over 25 years. Proudly family-owned and operated, we have stable management and a loyal customer base built upon years of exceptional customer service since 1992. We believe in teamwork, togetherness, and promoting from within -- our goal is to provide our team with not just another job, but a career and second home. Our 18-car showroom, 14 service bays, and 350+ vehicle inventory already make us the largest Hyundai store in Toronto, but we have a major renovation in the works to further expand and update our facilities!

What We Can Offer You:

• Very competitive compensation plan (target compensation of $45,000-$90,000+)
• Performance-based bonuses
• Group benefits including health, dental, long-term disability and life insurance
• Employee purchase incentives on vehicles, parts and service (Hyundai and other brands)
• Ongoing factory and OEM training
• No Sunday or holiday work -- we value work-life balance

What We’re Looking For:

• Strong written and verbal communication skills translating technical details for the laymen
• Passion for automotive and delivering superior customer service
• Ability to negotiate and sell tactfully, diplomatically and professionally
• Team player with attention to detail and efficiency
• Ability to meet deadlines in a fast-paced environment
• Positive attitude with the drive to work independently and in a team environment
• Quick, eager learner and ability to adapt
• Automotive workshop process and mechanical knowledge an asset
• Experience with Hyundai an asset
• Experience with CDK an asset

Your Responsibilities:

• Promptly and courteously meet and serve customers in person, on the phone, by e-mail
• Schedule appointments with customers based on shop capacity
• Determine vehicles needs based on customer information, vehicle age, mileage, and a vehicle walk-around
• Use a consultative selling process to assist customers in documenting their concerns, diagnosing the required repairs on their vehicle and planning for on-going maintenance
• Communicating with Technicians and Parts Team to ensure timely completion of work
• Provide status updates to customers using their preferred method of communication
• Make best-value repair recommendations based upon nature of the problem
• Make recommendations for preventative maintenance
• Document repair orders for customers with full transparency including cost and time estimates
• Follow up with customers to ensure satisfaction, take the initiative to resolve problems
• Acquire product knowledge on an ongoing basis to effectively help customers with vehicle maintenance requirements and warranty information
• Take ownership and accountability for delivering excellent service quailty and sales results
• Other duties as needed by the service department

If you feel that your skills, attitude and work ethic will be a good fit with our customer-first and team-first culture, we invite you to apply and take the next step in your career!

Upon request, Kingscross will provide reasonable accommodations for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

Job Types: Full-time, Commission, Permanent

Salary: $45,000.00-$90,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends

COVID-19 considerations:
The safety of our customers and employees is paramount, so we have implemented these new processes and guidelines: https://www.kingscrosshyundai.ca/COVID-19/

Experience:

• service advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work remotely:

• No