Access Services Rep II

仕事内容

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Position OverviewCash Management Support is a team within Business Banking that provides three distinct levels of support to all segments including Small Business Banking, Commercial Banking, Commercial National Accounts and Corporate Accounts. The CMS team offers onboarding, implementation of new product set ups and day to day ongoing support within a call centre environment.The CMO is responsible for timely and accurate data input and processing of all Web Business Banking applications from the Commercial Banking Centres and AMSB. As well, the CMO is responsible for the data input and processing of monthly billing to charge clients for Cash Management services utilized. The CMO reports to the Manager of Cash Management Implementation and Billing.This position is accountable to deliver a superior customer experience, support profitable business growth.This is an interesting, ever-challenging role for knowledgeable individuals who enjoy working with a dedicated, energetic team of subject matter experts. The successful candidates will be called upon to continually expand their knowledge for the entire Cash Management suite of products.What you will achieve in this role:

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement.
• Facilitate the processing, onboarding and delivery of all Web Business Banking token devices
• Support Customer requests for installation support for Remote Deposit Capture product
• Respond to all requests from the business partners in a timely manner.
• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing.
• Continually seek out and identify automation and/or process improvement opportunities.
• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience.

What you will bring to this role:

• Strong focus on details, meeting deadlines, and achieving personal and team objectives.
• Excellent working knowledge of various software packages including MS Word, Excel, Outlook)
• Excellent communication skills (both written and verbal).
• Demonstrated problem solving and time management skills
• Previous banking experience

We thank you for your interest in the position, however, only those who are qualified will be contactedInclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.