Operator Coffee Bar SW

Overview

A day in the life of a Coffee Bar Operator:
Working as either a Starbucks Operator or Tim Hortons Operator is an opportunity to provide personalized service for our customers. Become a leader at one of our on-site cafés. There you will have the opportunity to become a coffee and tea expert, and polish you customer service skills in a fast-paced, dynamic and friendly environment.

Job Description

Key Responsibilities

• Upholds and complies with company procedures, standards and policies in all situations
• Greets customers in a polite and friendly manner
• Demonstrates superior customer service in accordance with Safeway’s programs
• Oversees implementation of Safeway’s and Starbucks’ / Tim Horton’s merchandising programs Responsible for pricing, displaying, ordering and inventory control within the Department
• Responsible for the overall presentation, cleanliness and profitability of the Department, while providing excellence in superior customer service
• Supervise Department staff to include scheduling, training and assigning duties
• Ensure paperwork, as set by the Division is followed
• Process cash register payments by cash, cheque, credit card, gift card and debit
• Prepare hot and cold beverages, including specialty drink preparation
• Stocking and ordering product
• Perform all other related duties, as assigned by management.

Job Requirements

Experience

• High School
• Previous Starbucks / Tim Hortons or Management experience preferred

Knowledge, Skills and Abilities Required

• Ability to learn quickly
• Ability to work in a fast paced environment
• Highly motivated and team oriented
• Ability to communicate clearly and concisely in both oral and written form
• Possess strong customer service qualities
• Works in a safe and responsible manner
• Available to work flexible hours
• Evening and weekend availability is strongly encouraged
• Must be available to be scheduled anytime on Sunday (Alberta Only)

Physical Requirements

(Seldom: Not Daily, Rare: 0-5% of shift, Occasional: 6-33% of shift, Frequent: 34-66% of shift, Constant: 66-100% of shift)

• Occasional lifting of up to 45 pounds
• Constant hand coordination, gripping
• Frequent computer and point of sale system use
• Frequent standing, bending
• Occasional walking, squatting