IT Support Technician

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LUMINOR Environmental is a Canadian Manufacturer of Ultraviolet (UV) water disinfection solutions for home, industry, and regulated markets around the world. Our industry leading technology, determination, and people drive our success. We have created an environment where people with energy, creativity and commitment work together to fulfill ambitious goals to achieve the highest standards of professional excellence. LUMINOR has been recognized with back-to-back Deloitte Fast 50 and Deloitte Technology Fast 500 awards in 2021 and 2022. This is a great opportunity to join one of the fastest growing companies in North America.

Why Join Us?

• Competitive pay and benefit package
• Company matched GRSP
• Friendly, team-focused Associates
• Professional Development Opportunities
• Company events
• New facility, on-site parking

IT Support Technician

The IT Support Technician serves as a technical expert for the development, implementation, management, and support of systems and networks. This dynamic position works with every department and is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the staff through the use of technology.

Duties and Responsibilities

• Setup and maintain end user devices and all applicable peripherals with their associated operating systems and software.
• Assist with the setup and maintenance of servers, network hardware and equipment, including routers, switches, wireless access points, telecommunication equipment and UPS.
• Answer, prioritize, and respond to requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies as well as all telecommunications issues.
• Administer, add, move, and change requests, maintain end user accounts, permissions, and access rights.
• Perform system backups and recovery. Assist in the planning and implementation of Disaster Recovery exercises.
• Install and maintain containers and server applications.
• Write technical specifications and documentation.

Experience and Qualifications

• Related Post-Secondary education.
• 1-year equivalent systems support (hardware and software) experience.
• Demonstratable mechanical aptitude and capabilities.
• Proficient with iOS and Android.
• Windows network administration in a domain environment.
• Effectively communicate with co-workers both verbally and in writing.
• Detail oriented, with good organizational skills.
• Excellent knowledge of Microsoft 365 Suite.
• Independent worker that thrives without constant supervision.
• Flexibility to pivot quickly with shifting goals of team and organization.
• Willingness to learn, collaborate, cooperate, and develop skills on an ongoing basis.
• Programming knowledge, especially c, c++ or c# is an asset.

LUMINOR Environmental is an equal opportunity employer. If you require any assistance throughout any part of the recruitment process, please let us know and we will be pleased to accommodate this for you.

Thank you in advance for your application. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Guelph, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• systems support: 1 year (required)

Work Location: In person