IT Support Specialist

Bilingual Imperative (English / French)

• Reading comprehension: Intermediate level (B)
• Written expression: Intermediate level (B)
• Oral interaction: Intermediate level (B)

If you dream of joining an organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you!

Our Commitment to Inclusion, Diversity, Equity and Accessibility:
As a key component of its strategic plan, the House of Commons is set on being a leader in inclusion, diversity, equity, and accessibility. As such, we design and continuously evolve our practices to ensure that everyone can fully and equitably participate to the upmost of their abilities. We value that everyone has a contribution to make and has the potential for individual growth. We are One House that leverages diversity in all its forms.

The House of Commons Digital Services and Real Property is currently looking to staff the IT Support Specialist position.

About the Role:
In the role of IT Support Specialist, you are responsible to provide and deliver Information Technology (IT) support and troubleshooting services to Parliamentary Precinct users (e.g., Members of the House of Commons and their staff, House Officers and their staff, House of Commons Administration, Library of Parliament, PWGSC Translation Bureau, Office of the Conflict of Interest and Ethics Commissioner); to resolve technical problems involving hardware, software and databases on-site and/or over the phone; to respond to client’s requests within the established service level agreement; to analyse, troubleshoot and provide consultation services when incidents occur and to recommend appropriate courses of action; to work in a team environment at different phases on a variety of projects and coordinate with various service providers when required to have warranty and non-warranty Items repaired and/or replaced.

The House of Commons standard technical environment consists of, but is not limited to, Windows 7 and 10, Microsoft Office 2010, 2019, and 365, Microsoft Active Directory, Microsoft Teams, Exchange Online, Apple & Android devices utilizing Intune, as well as remote management tools like SCCM, SMS and Active Directory Group policies.

The ideal person:
As the ideal person, you possess strong analytical and problem-solving skills. You are resourceful, able to answer requests in a timely and professional manner and have strong customer service skills. You possess strong interpersonal and communication skills, and are a good team player.

Position location: Ottawa, Ontario

• A post-secondary school degree or diploma in a IT related field OR an acceptable combination of education, training and relevant experience.

• A minimum of three (3) years of recent experience in installing, configuring, testing, supporting and resolving problems on Windows based personal computer hardware and software in a corporate networked environment;
• A minimum of three (3) years of recent experience in troubleshooting and support of Microsoft Windows 7 or later and/or Microsoft Office 2013 Professional Suite or later.

• A minimum of two (2) years of recent experience in installing, configuring, troubleshooting and supporting of current generation mobile devices and their respective operating systems (Apple iOS and Android);
• A minimum of one (1) year of recent troubleshooting and support of Apple’s Device enrollment Program (DEP) and Android Knox Mobile Enrollment (KME) devices in a corporate environment;
• Excellent customer service skills with the ability to handle high pressure situations;
• Experience interacting with high-profile clients and various stakeholders;
• Experience in large scale lifecycle and client relocation projects;
• Experience in installing, configuring and supporting a voice over IP (VoIP) Telephone system.

Candidates will be evaluated against House of Commons Administration Competency Framework – Technical

• Accommodation Request: You are invited to email hr.rh@parl.gc.ca for support if there is any need for accommodation during any stage of the recruitment process.
• COVID-19 Vaccination Policy: Effective June 20, 2022, the requirement for all individuals to be fully vaccinated against COVID-19 in order to gain entry to the Parliamentary Precinct is being suspended. Please note, however, that the House of Commons reserves the right to reinstate the same or similar requirements at any time without further notice.
• Other preventative measures will continue to be taken to ensure health and safety during the recruitment process in response to the ongoing COVID-19 pandemic until further notice.
• Application Process: Please note that only applications submitted through our Career Portal will be accepted. Applications must be submitted no later than 11:59 p.m. (Eastern Standard Time) on September 7, 2022.
• Additional Essential Information: Please visit the link below.