Diamond Services Engineer

Contenuto del lavoro

Your Impact & Responsibilities

• Take complete ownership of assigned customer accounts from a technical perspective
• Show a sense of urgency to progress service restoration and problem resolution
• Reproduce customer reported issues and work with internal teams to provide a resolution
• Manage customer expectations and be able to communicate action plans at a high level
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard-based technologies
• Document phone and e-mail communications for the entire troubleshooting process
• Write and present weekly and quarterly reports to customers, management, and peers
• Up to 20% global travel to customer sites as needed
  

Your Knowledge & Skills

• Must be able to work well in a team environment
• Must be able to work global shift 24 x 5 including APAC and EMEA shifts
• 3+ years of experience working in the network security field
• Must be able to troubleshoot all layer 1-4 network issues, dynamic routing and related technologies
• Good understanding of enterprise network protocols
• Experience providing technical support to direct customers, resellers, and field personnel
• Understand how to analyze packet captures using tcpdump and Wireshark
• Experience managing and troubleshooting Linux based operating systems