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Diamond Services Engineer
☞ Check Point Software Technologies, Ltd.
View: 161
Update day: 29-05-2024
Category: IT - Software Consulting / Customer Service
Industry: Computer & Network Security Computer Software Information Technology Services
Job type: Full-time
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Job content
Your Impact & Responsibilities- Take complete ownership of assigned customer accounts from a technical perspective
- Show a sense of urgency to progress service restoration and problem resolution
- Reproduce customer reported issues and work with internal teams to provide a resolution
- Manage customer expectations and be able to communicate action plans at a high level
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard-based technologies
- Document phone and e-mail communications for the entire troubleshooting process
- Write and present weekly and quarterly reports to customers, management, and peers
- Up to 20% global travel to customer sites as needed
- Must be able to work well in a team environment
- Must be able to work global shift 24 x 5 including APAC and EMEA shifts
- 3+ years of experience working in the network security field
- Must be able to troubleshoot all layer 1-4 network issues, dynamic routing and related technologies
- Good understanding of enterprise network protocols
- Experience providing technical support to direct customers, resellers, and field personnel
- Understand how to analyze packet captures using tcpdump and Wireshark
- Experience managing and troubleshooting Linux based operating systems
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Deadline: 13-07-2024
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