Customer Service Specialist

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Job Description: *
Main Duties*
Reporting to the Casino Shift Manager, this position ensures that the customer facing services are provided to casino guests by supervising Guest Services department staff and activities.
Responsibilities include: Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.
Conditions of Employment

• Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).

• The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.

• Must possess valid Saskatchewan Driver’s License and acceptable driving record. (remove if not applicable)

• Tobacco smoke/High noise levels (during time spent at Casino sites).

• As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.

Job Requirements:*
Education*

• Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline.

Experience

• Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing functions.

Job Type: Full-time