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ICT Training Specialist
Ver: 142
Día de actualización: 01-06-2024
Ubicación: Saskatoon Saskatchewan
Categoría: Educación / Entrenamiento
Industria: Higher Education
Posición: Associate
Tipo de empleo: Full-time
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Contenido de trabajo
Primary Purpose:The ICT Training Specialist develops and delivers training content for institutional software applications; assists in supporting change management and training activities during project delivery; and provides broad learning support to faculty, staff, researchers, and students. This position assesses client training needs and delivers both support and tailored solutions to meet customer needs and expectations. As part of a successful software rollout; significant feature upgrade; or custom request, the Training Specialist often leads small or large (virtual & in-person) training courses and assists in development of self-help training materials, videos, and knowledge base articles.Nature of Work: Reporting to the Manager, Client Experience (CX), the Training Specialist designs, develops, and delivers training content for new and existing software applications and services following unit guidelines and sound pedagogical practice. The Training Specialist is responsible for promoting and planning/booking and overseeing the delivery of high-quality curricula on a wide variety of topics as outlined in the ICT Service Catalogue. Training is provided one-on-one and/or to in-person individuals/groups as hands-on or virtual workshops, using a defined outline and prepared materials.The Training Specialist builds and maintains collaborative relationships with colleges/units, ICT staff and other stakeholders and ensures adoption of ICT service changes in the curriculum.Accountabilities- Design, develop, promote, and deliver training for software applications and ICT services to university community, adhering to CX guidelines and templates.
- Deliver training and support in a professional manner by covering the required content, monitoring clients understanding and needs, respecting published course timeframes, managing the classroom environment, and conducting course evaluations.
- Effectively participating in assigned projects or initiatives.
- Build and maintain collaborative relationships with colleges/units, ICT staff, vendors, and other stakeholders to assist with and build effective training programs, support, and knowledge base articles.
- Produce accurate analysis and estimates of effort for developing or training offerings or operational support efforts.
- Create and update training procedures.
- Create, edit, and publish online training videos, tutorials, and knowledge base articles.
- Engage in continuous improvement and maintain excellent service quality.
- Perform other related duties and projects as assigned.
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Plazo: 16-07-2024
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