ICT Training Specialist

Jobinhalt

Primary Purpose:The ICT Training Specialist develops and delivers training content for institutional software applications; assists in supporting change management and training activities during project delivery; and provides broad learning support to faculty, staff, researchers, and students. This position assesses client training needs and delivers both support and tailored solutions to meet customer needs and expectations. As part of a successful software rollout; significant feature upgrade; or custom request, the Training Specialist often leads small or large (virtual & in-person) training courses and assists in development of self-help training materials, videos, and knowledge base articles.Nature of Work: Reporting to the Manager, Client Experience (CX), the Training Specialist designs, develops, and delivers training content for new and existing software applications and services following unit guidelines and sound pedagogical practice. The Training Specialist is responsible for promoting and planning/booking and overseeing the delivery of high-quality curricula on a wide variety of topics as outlined in the ICT Service Catalogue. Training is provided one-on-one and/or to in-person individuals/groups as hands-on or virtual workshops, using a defined outline and prepared materials.The Training Specialist builds and maintains collaborative relationships with colleges/units, ICT staff and other stakeholders and ensures adoption of ICT service changes in the curriculum.Accountabilities

• Design, develop, promote, and deliver training for software applications and ICT services to university community, adhering to CX guidelines and templates.
• Deliver training and support in a professional manner by covering the required content, monitoring clients understanding and needs, respecting published course timeframes, managing the classroom environment, and conducting course evaluations.
• Effectively participating in assigned projects or initiatives.
• Build and maintain collaborative relationships with colleges/units, ICT staff, vendors, and other stakeholders to assist with and build effective training programs, support, and knowledge base articles.
• Produce accurate analysis and estimates of effort for developing or training offerings or operational support efforts.
• Create and update training procedures.
• Create, edit, and publish online training videos, tutorials, and knowledge base articles.
• Engage in continuous improvement and maintain excellent service quality.
• Perform other related duties and projects as assigned.

QualificationsA university degree, diploma or certificate in a relevant field (such as Education, Computer Science, Business etc.) and/or a background in teaching/training/support with strong technological skills.We appreciate that non-traditional career paths may have developed a candidate’s competency, and alternate combinations of education and experience will be considered.Relevant experience in training program management, providing formal technology training to adults, both online and face-to-face. Experience in an IT support role, online training development, and instructional design will be considered an asset. Excellent communication skills and strong interpersonal skills to effectively deliver training online and in-person. The ability to disseminate technical information for a non-technical audience and fluidly adapt to learner questions and concerns. Demonstrated ability to design, create, edit, and publish content for online delivery and experience with a range of technologies for that purpose (e.g., podcasting, session recording, synchronous tools, screen capture).Additional assets include experience with applications such as Teams, Zoom, and Canvas. Familiarity with the University of Saskatchewan campus, campus network and the campus portal (PAWS) will also be considered an asset.Department: Info & Communications TechStatus: PermanentEmployment Group: ASPAFull Time Equivalent (FTE): 1Salary: The salary range, based on 1.0 FTE, is $64,107.00 - 100,169.00 per annum. The starting salary will be commensurate with education and experience.Salary Family (if applicable):Information TechnologySalary Phase/Band:Phase 2Posted Date: 10/24/2022Closing Date: 11/6/2022Number of Openings:1Work Location:On SiteThe successful applicant will be required to provide the following current verification(s) where ’Yes’ is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.phpCriminal Record Check:Not ApplicableDriver’s License and Abstract Check:Not ApplicableEducation/Credential Verification:Not ApplicableVulnerable Sector Check:Not ApplicablePlease review the University of Saskatchewan’s health and safety requirements for faculty, staff and students in consideration of the COVID-19 pandemic.The University believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation and creativity. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation in order to participate in the recruitment process, please notify us and we will work together on the accommodation request. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.