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WFH REMOTE CUSTOMER SERVICE ASSISTANT
☞ Frozen Run Bottling Works Inc
Aussicht: 278
Update Tag: 03-06-2024
Ort: Hay River Northwest Territories
Kategorie: Verwaltung / Büro / Assistent Beratung / Kundenservice Der Umsatz
Industrie: Armed Forces Staffing Recruiting Hospitals Health Care
Position: Associate
Jobtyp: Full-time
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Jobinhalt
In General, Their Day-to-day Activities IncludeThe duties a Customer Service Assistant performs vary depending on their position and work environment. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department. In contrast, someone who works on a shop floor will be more focused on providing customers with information and selling a company’s products.- Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
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Frist: 18-07-2024
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