Visitor Services Crew Lead

Job Information

Job Requisition ID: 22765

Ministry: Environment & Parks

Location: Fish Creek Provincial Park (Sikome Aquatic Facility)

Full or Part-Time: Full time

Hours of Work: 40 hours per week

Regular/Temporary: Temporary (Wage)

Scope: Wage opportunity

Closing Date: March 18, 2022

Classification: Subsidiary 01B 4000 Administrative Support 3

About Us

Role

Are you passionate about working with people and enjoy a fast paced environment? Alberta Parks is seeking individuals with a passion for people and excellent customer service skills to fill seasonal Visitor Service Attendant Crew Lead positions for the 2022 season.

In this role, you will supervise a team of seasonal Visitor Services Attendants in all aspects of job performance and daily operations of the facility including completing new staff orientation and training while also assisting with front-line operations to help maintain front-line excellent front-line customer service.

Responsibilities include:

• Direct supervision of up to 13 front-line Visitor Services Attendants staff; assist Safety Ambassador Crew Lead with providing coverage as needed
• Assist facility staff with visitor complaint/conflict resolution
• Reconcile and consolidate daily revenue, balance floats, prepare bank deposits and cash pickups
• Order and pickup of required equipment, stock and supplies
• Coach, monitor and address employee performance and concerns; assist with performance evaluations
• Enter and maintain employee records (training, performance, attendance records, payroll information etc.) into appropriate systems
• Track retail and concession inventory; obtain supplies
• Perform required Occupational Health & Safety (OHS) requirements such as completion of facility and vehicle inspections, update safe work procedures, operating procedures, hazard assessments and emergency response plans
• Provide supervision coverage to Safety Ambassadors in absence of the Safety Ambassador Crew Lead

Qualifications

Education:

• High school diploma
  

Additional requirements:

• A minimum of one year experience including concession operation/food handling, supervision, customer service and cash handling using a POS system
• Successful completion of the AHS Food Sanitation and Hygiene Course (completion within 3 years)
• Current Standard First Aid Certificate
• Class 5 (Full) Drivers Licence
• Current Driver’s Abstract
• Candidates must be a minimum of 18 years of age
  

Additional Assets to be successful in the role:

• Exceptional communication skills and comfort dealing with difficult customer interactions
• Excellent English verbal and written communication skills and comfort dealing with people from diverse backgrounds
• Demonstrated ability to work effectively in a busy environment and remain composed and calm in difficult or stressful situations.
• Proficiency with Microsoft Outlook, Word and Excel
• Basic knowledge of Fish Creek Provincial Park amenities
• Good listening and conflict resolution skills
• Fluent in languages other than English

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:

SYSTEMS THINKING –You will have a good understanding of how your work influences the bigger picture of the Sikome Recreation Facility to understand how each role impacts the overall Park visitor experience.

AGILITY—to understand the need to incorporate change into work and be open to new ideas while accepting change as part of how work processed need to evolve in order to be effective.

CREATIVE PROBLEM SOLVING—to assess options and implications in new ways in order to achieve outcomes and solutions.

BUILDING COLLABORATIVE ENVIRONMENTS—to lead and contribute to the conditions and environment that allow people to work collaboratively and productively to achieve outcomes.

Salary

$21.35 - $26.09 per hour

• Additional pay of $3.25 per hour after 3 p.m. Fridays and on weekends
  

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

Notes

• Positions start dates vary from early May/June and run until early/mid September
• Scheduled 40 hours per week based on up to 10 hours paid work per day. Days of the week, number of days per week and hours per day vary from time to time.
• These positions are expected to be available to work weekends, evenings and stat holidays throughout the summer. Time off during the season cannot be accommodated.
• Training will take place mid-June
• Requirement to wear uniforms and name tags
  

WEATHER AND VISITOR ATTENDANCE IMPACT OPERATIONAL STAFFING NEEDS. SCHEDULED HOURS ARE NOT GUARANTEED but based on weather and visitor attendance.

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

The Government of Alberta is implementing a proof of COVID 19 vaccination policy for all Alberta Public Service employees, to improve the health and safety of Alberta Public Service employees and Albertans we serve.

Any candidates in the process for applying for employment with the Government of Alberta, must be able to comply with one of the following:

• Proof of COVID 19 vaccination;
• If you are a successful candidate and have not provided proof of COVID 19 vaccination, you may select to produce a negative PCR (molecular polymerase chain reaction) or rapid test result, date-stamped within 72 hours of every scheduled work day/shift, on an ongoing basis. These tests will be paid for by the employee;
• Candidates and employees who are unable to get vaccinated based on a protected ground under the Alberta Human Rights Act may request approval for an exemption and accommodation.
  

Please be advised if you are the successful candidate, at the time of offer you will be required to show proof of vaccination with your QR code or indicate you will be conducting the PCR or rapid testing.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Samantha Kith at Samantha.kith@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check