Technical Support Specialist

Jobinhalt

Job Description:

• We are looking for an experienced deskside support tech who can work independently and within a deskside support team.
• Tech will be resolving Remedy tickets for operating system and application support, as well as installations, adds, moves, & changes.
• Tech must have a working knowledge of desktop/laptop hardware, software support, print drivers, and basic application support.
• Maintains, analyses, troubleshoots and repairs computer systems, hardware and peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Identifies, analyzes and repairs product failures, orders and replaces parts as needed
• Performs a variety of complicated tasks
• On-site software support
• Repair of high-end printers and multi-function devices
• Hardware repair and software restoration at server component level
• Network device replacement/configuration
• Basic network troubleshooting
• Candidate should have experience with Preventative Maintenance initiatives
• Candidate should display a high level of competency for time management and ticket handling
• Candidate should be able to work independently, as well as part of a team
• Deploy equipment (including computers, displays, keyboards, printers, hand-held scanners, and other peripheral devices)
• Deliver paper / ribbons / toner and reload if required, responding to print incidents;
• Perform preventive maintenance of client’s assets (including inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)
• applications/laptop/desktop support.
• Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed.

Experience:

• Excellent communication skills, 3 years technical experience and CompTIA A+ certification is preferred.

Required skills that candidates must have:

• Windows OS & Application Support, Dell Laptop/Desktop imaging and hardware experience
• Provide general IMAC services for client’s assets Expectations

Job Types: Full-time, Permanent

Salary: $23.00-$27.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 3 years (preferred)
• Computer hardware: 3 years (preferred)
• Network installation: 2 years (preferred)
• Software troubleshooting: 2 years (preferred)
• IT support: 3 years (preferred)

Licence/Certification:

• CompTIA A+ (preferred)