IT Service Delivery Training Specialist

BEauthentic. BEinfluential. BE theexpert. Be all that and more at Colliers.

At Colliers, we help leaders succeed by helping them build amazing workplaces, businesses and communities around the world. We do this by thinking differently, sharing innovative ideas and offering a unique and collaborative workplace where you can succeed.

Who you are

We are seeking an IT Service Delivery Training Specialist that will work with the greater North American IT team to develop and deliver training modules in a variety of formats to Colliers’ business users. You are adaptable, quick to learn and are well versed in Microsoft 365. You will regularly collaborate with training champions identified across North America to keep the flow of information consistent.

You will provide training through webinars, classroom and one-on-one training. You will be responsible for keeping knowledge materials up to date, monitoring upcoming changes to our systems and ensuring the greater knowledge base is at par. You will identify additional training opportunities and provide reporting back to leadership on the success of your programs. You will help pull together tips and tricks to share in regular communications. You have a good understanding of adult learning and instructional design theories.

The IT Training Specialist work and report to the IT Service Delivery Manager and the IT Business Lead, Service Delivery.

What you bring

• 3 – 5 years of experience in a technical training role within a corporate environment
• A strong customer service orientation is essential
• Strong understanding of Microsoft 365 applications required
• Strong attention to detail; ability to document problems and solutions
• Strong relationship-building ability, proactive, results-oriented, and resourceful

Bonus skills and experience

• Conversational proficiency in Spanish and/or Portuguese are strong value assets to this role
• Certification in Adult Learning Theories or Instructional Design is an asset
• Knowledge of adult learning concepts and instructional design is an asset
• Commercial Real Estate Experience

What success looks like

• You have the ability to deliver excellent customer service at all levels of the organization and with external partners
• You possess ability evaluate ongoing features and functions in the suite of Colliers and vendor provided applications to ensure that they are reflected in the training plan
• You build training plans and programs and prepare teaching plans for both virtual or in-person environments, for large groups or individuals

#LI-BW1

BE who you are and what you want to be with Colliers. We’d love to meet you. Apply today to join our team.

Please be aware that due to the COVID-19 pandemic, Colliers professionals in Canada are required to be fully vaccinated to attend any Colliers workplace. As a condition of commencing any role,you will be required to self-report your vaccination status and provide verifying documentation. Should you require medical or religious accommodation related to vaccination please discuss with your Talent Acquisition Advisor.

Direct applicants only please, no agencies.

Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.