ISL 30R - Quality Assurance Manager, IT

Quality Assurance Manager, IT
Information Systems R30

At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.

At present the technology team consists of more than 200 full-time employees and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.

The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:

• Merchandising and retail store systems that process 40 million plus customer transactions per year.
• Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.
• Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.

Reporting to the Senior Manager, the Quality Assurance Manager is responsible for leading the continuing development of an overall strategic direction, policies, and procedures related to quality assurance/quality engineering within their line of business. The objective is to ensure that negative impacts of implementing and integrating change (e.g., all projects as well as routine regression, bug fix and upgrade testing) within the LDB’s existing information technology (IT) infrastructure (HW and SW) are identified, prioritized and risk assessed on an ongoing basis from conception through to production. The position works with all stakeholders to mitigate the risks to existing systems from the implementation of new and/or modified code and is accountable for ensuring integrated test services are designed, developed and implemented in a timely and cost-efficient manner while meeting the evolving demands of changing priorities. In this regard, the position must also define requirements, oversee implementation, manage test application environments, monitor and ensure continuous integrity within the computer test environments.

The QA Manager must balance the implementation requirements of change against associated risks and costs, in order to mitigate potential negative impacts and maximize the effectiveness of system integration, as well as interoperability and co-existence of applications and infrastructure within the LDB’s IM/IT environment. The Quality Assurance Manager works in a high-profile, dynamic, results-oriented environment on a challenging program that is strategic in nature and wide in scope.

There are four (4) vacancies (Corporate, CISO, Retail, Wholesale).

A criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Consider an IM/IT Career with the BC Public Service:

https://www2.gov.bc.ca/gov/content/careers-myhr/job-seekers/featured-careers/it

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Position Requirements:

Education and Experience:

A degree in Computer Science (or related field) with a minimum of 5 years of recent* experience leading/managing technical teams to deliver results for multiple projects/initiatives concurrently.

• Recent, related experience must have occurred in the last 5 years and include the following:

• Experience with requirements-based testing and all facets of testing - including system testing, regression testing, business testing, unit testing, etc., for initiatives ranging from moderate to high complexity.
• Experience with different business workflows and test management tools and developing testing strategies.
• Experience in generating metrics and reports for senior stakeholders as well as using quality engineering metrics to measure and improve software quality.
• Experience managing test environments.

Preference may be given to candidates with:

• Experience with Agile development methodologies.
• Experience with automation.
• Quality Assurance Certifications
• Experience as a Project Manager.
• Experience leading and managing software quality assurance, including developing and executing testing strategies and test plans for multi-faceted/ interfaced and integrated systems, configuration management, and release management systems.
• Experience within a unionized environment

How to Apply & Application Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Vicky Hanlon, HR Advisor at 604-252-8537.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.