Fleet Dispatcher

As the Fleet Dispatcher, you are expected to execute the day to day activity of your assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You would be responsible for identifying and participating in the resolution of issues relating to day to day activity of the driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Responsibilities:

• This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements.
• The handling of all driver related satellite messages or calls within assigned and overflow queues.
• Ensuring the system reflects an accurate portrayal of events and times.
• Immediately addressing all scheduling conflicts or issues as they arise.
• Providing drivers with plans and routing as required.
• Reporting and documenting of all customer service, planning, and driver related issues to the appropriate personnel.
• Ensuring day to day activity of the assigned Fleet is confirmed and complete by end of day.
• Forming positive working relations with all drivers.

Our ideal candidate will possess the following qualifications:

• Dispatch experience would be considered an asset for this role
• Dedicated experience providing customer service in a similar work environment
• Well organized, an excellent communicator and have a keen sense of timeliness
• Demonstrated attention to detail, communication, problem solving and planning abilities
• Ability to multitask and to thrive in a fast-paced environment
• Excellent interpersonal and communication skills
• Proven analytical and critical thinking skills
• Excellent problem-solving abilities

This position is subject to a modified shift schedule.

Bison Transport is committed to Diversity and Inclusion in the Workplace.