Employer Relations Officer

Jobinhalt

Support Staff Replacement Full-Time Position (Full-Time Support Staff will be given first consideration)

The incumbent is part of a local campus team within the department of Co-operative Education, Career Services, Career Centre, and Work-Integrated Learning Support Services Department. Using a student, client, and employer-centric approach to service delivery, we strive to work collaboratively with our internal and external stakeholders to support the College’s strategic goals.

This role consistently provides an exceptional quality customer service experience for all stakeholders of Co-operative Education through multi-channels, in-person, phone, and digital. The incumbent along with the other Co-op Employer Relations Officers (EROs), is primarily responsible for data management & coordinating the co-op recruitment cycle, while working with students, employers, and Conestoga colleagues. ERO’s are also a conduit between the Employer Relations Consultant (ERC) and the Co-op Advisor responsible for each co-op program. Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 3 days on-site, and 2 days remote.

Responsibilities

• Establish and maintain records management with information that reflects students’ co-op activities in accordance with the department’s policies and procedures and legislation, such as CASL, insurance requirements, and that all information is accurately reflected in MyCareer in a timely manner to ensure other business processes operate efficiently.
• Reviews the duties of posted co-op jobs to ensure the co-op experience can meet program outcomes and that other College programs are accurately promoted
• Provides professional quality customer service to employers and students to improve hiring conversion rates
• Coordinates on and off-campus interview schedules for co-op students
• Presents offers of employment (via rankings) on behalf of employers to students.
• Coordinates the resume referral service at the end of each semester for students who have not secured employment
• Maintains accurate data throughout the work term and assists portal coordinator with verifying work-term status reports
• Collects mid-term and final performance surveys, assists with the preparation of PAC and other reports for ERCs, co-op advisors, faculty and the Associate Director
• Reporting technical issues to the Career Portal Coordinator or Associate Director and assisting employers and students with the resolution of technical problems
• Proactively shares new employment opportunities, and employer accounts for co-op students and graduates through telemarketing and e-mail correspondence
• In collaboration with the Employer Relations Consultants and Marketing & Communications Coordinator developing strategies to promote Conestoga’s programs to employers which may include supporting employer recruitment events
• Works collaboratively with the Campus Manager and their campus colleagues to provide clear, responsive, and consistent customer service that minimizes the need for further navigation and enhances overall service quality, capacity, and sustainability
• Participates in and facilitates cross-functional training as required and remains current on service parameters and referral pathways for students requiring services beyond the scope of those provided by their primary department team/service area
• Proactively engages in relationship building with campus colleagues and contributes to the development of a campus community. Adopts a whole student approach and pursues opportunities to integrate support, services, and programming for students
• Supports student transition (e.g. orientation) and retention initiatives (e.g. exam relief) at peak times in the student lifecycle
  

Qualifications

• Two-year Diploma in Business/Office Administration, Public Relations, Career Development, Business Analytics, Computer/Data Management or Human Resources
• Three years of experience in a busy office environment, student services, or employment services setting is considered an asset.
• Excellent organizational, communication (verbal and written), interpersonal, and customer service skills
• High level of computer literacy and experience working with databases to manage data and data analysis, contact management systems, SharePoint system, and MS office
• Ability to multi-task, problem-solve and handle a high volume of activity with conflicting deadlines
• Demonstrated tact and diplomacy, as well as accuracy and attention to detail are essential
• Knowledge of Conestoga’s post-secondary Co-op & WIL programs
• Experience with customer retention, sales, and marketing techniques is considered an asset
  

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Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

Based on the guidance provided by our local Public Health authority, Conestoga College will continue to take appropriate measures to protect the safety and well-being of our college community and prospective candidates throughout the recruitment and selection process. Offers of employment are contingent upon compliance with our COVID Community Safety policy which requires employees to be fully vaccinated against COVID-19. Proof of vaccination, or a formal College approved exemption, will be required to fulfill this condition of employment.