Director of Payments

We are looking for a Director of Payments that can set the foundation for our payments business by outlining and refining key partnerships, processes, pricing, financial targets, and strategy.

Reporting to the Vice President Customer Success, the Director of Payments will be accountable for Book4Time’s payments business and will work closely with other functions including Sales, Marketing, Product, Finance, and Customer Success. The ability to navigate challenges, comfort with ambiguity, and ability to work creatively with the larger business to solve challenges is a must have.

About Us:

Founded in 2004, Book4Time is a rapidly growing SaaS company that provides the world’s #1 Spa and Wellness application for luxury hotels & resorts including leading hospitality brands like Marriott, Hyatt, Hilton, Accor, Four Seasons, Shangri-La, Caesars and Hard Rock in over 95 countries. We’re looking for a Director of Payment to work on the strategy of new and existing partnerships to serve the most prestigious clients in the Spa and Wellness industry.

Job Duties:

• Payments Business Operations
  • Overall responsibility for our emerging payments line of business.
  • Act as point of contact for 3rd party vendors on all business matters
  • Report to executive leadership on Book4Time payments operational health, including: new business pipeline, existing customer conversions, total transaction volume, revenue, account utilization, and more
  • Monitor individual account profitability to ensure that merchant fee structures are correctly set and intervene where needed
  • Work with internal teams to develop dashboards for day-to-day monitoring
• Customer Acquisition & Adoption
  • Actively monitor payments Sales pipeline and track progress to goals
  • Complete consultative demos for significant prospects (where requested)
  • Conduct ongoing coaching for specific deals/opportunities so that we can maximize our teams win rate
  • Use product adoption and usage data to create segmented cohorts to target for conversion to Book4Time Payments
  • Participate in voice of the customer conversations / sessions to gather feedback which can be used to improve our offering
• Cross Functional Operational Support
  • Facilitate cross-team coordination to ensure a positive customer experience. This includes the sales process, merchant application (submission, approval, set-up), merchant training, and approval, and ongoing account needs.
  • Recommend and execute strategic pricing recommendations if/as needed
  • Develop playbooks and best practices for our implementation teams so that customers are set up for success when it comes to their operational tasks including: refunds/voids, navigating batch reports and understanding settlement and reconciliation practices.
• Internal Payments Advocate
  • Stay apprised of current industry pricing, especially for common 3rd party providers as well as general industry trends
  • Coordinate with Marketing to ensure campaigns for payments are scheduled and on track
  • Create opportunity assessments for product features to support higher adoption and attach rates within the customer base

Expertise you’ll bring:

• • 3+ years Merchant Services experience is a must have
  • Background in, or working with, SaaS organizations with a focus on integrated payments both North American and Internationally focused.
  • Proficient and comfortable participating in the selling process when needed
  • Persistent in getting new customers boarded and utilizing the Payments functionality
  • Highly organized and comfort with being accountable to successful outcomes
  • Able to communicate effectively with executive leadership
  • Able to effectively communicate product gaps, their impact on the success of payments, and influence the product roadmap accordingly
  • Collaborate positively across multiple disciplines: Marketing, Support, Sales, Product and Customer Success
  • Strong analytical skills and comfort setting financial targets (e.g. profitability, revenue) and tracking progress to goals
  • Degree in Accounting / Finance / Economics is preferred

**Successful candidates will be required to do a credit/background check.

The Perks:

• 100% employer-paid premium benefits
• Wellness/fitness membership program
• Company match group RRSP program
• 18 days of paid time off plus corporate holidays
• Remote-First work environment (Office location: Markham, ON)
• Free underground parking
• Budgeted professional development
• Wellness Stipend
• Discounts at our customer locations

Book4Time is committed to accessible employment practices that are compliant under the Accessibility for Ontarians with Disabilities Act ("AODA") and supports equal opportunity. Accommodations are available on request for candidates taking part in all aspects of the selection process. For internal and external applicants who require accommodation in the recruitment and selection process, please contact 905-752-2588 for assistance/support.